Product Engineer Support Analyst (Hybrid)

National Bank; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto seeks a Product Engineering & Support Analyst to optimize electronic trading activities. The role includes analyzing trading technologies and providing day-to-day support while facilitating collaboration within multidisciplinary teams. Applicants should have a university degree in computer science or related fields, with proficiency in Linux and Python. The position offers competitive benefits, including flexible health options and a hybrid work environment.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

Qualifications

• Several years of experience in software development, telecom or server administration.
• Good knowledge of trading systems (EMS, OMS, SOR) and Canadian financial markets.
• Proficient in Linux, Wintel, AWS environments and Python language.

Responsibilities

• Analyze and understand current and emerging trading technologies.
• Act as an expert in application functionalities.
• Review, test and deploy market data flows and entry systems.

Skills

Financial Markets Functional Analysis

Linux

Python

Teamwork

Trading

Extensible Markup Language

Cybersecurity

Initiative

Learning Agility

Resiliency

Applications Management

AWS Lambda

JSONPath

Wintel

Education

University degree in computer science, software engineering, finance or related field

Tools

FIX

MQ

JSON

XML

SFTP

Job description

Attendance Hybrid Job number 29326 Category Senior Professional Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 10-Nov-2025 Area(s) of interest : Information technology Location(s) : Toronto A career as a Product Engineering & Support Analyst at National Bank means that you will be a Technology Support Specialist for electronic trading activities. This position allows you to have a positive impact on our organization thanks to your expertise in market systems, your understanding of transaction flows and your ability to collaborate with multidisciplinary teams. Your job

• Analyze and understand current and emerging trading technologies in the sector, both within and outside the organization
• Act as an expert in the application and its functionalities
• Review, test and deploy market data flows and order entry systems, provide day‑to‑day support for electronic trading platforms and all their technical components
• Actively participate in engineering design discussions and produce the necessary functional and design deliverables
• Meet business needs by breaking down requests, estimating the effort required and ensuring continuous delivery based on agile principles
• Continuously improve technological performance by optimizing processes and identifying effective solutions, monitor technology, propose innovative ideas and participate in their evaluation and implementation
• Take charge of post‑market activities, such as managing drop copies and monitoring related operations
• Rigorously document support, maintenance and referral activities using the tools provided, collaborating closely with internal partners and external suppliers.

Your team

The IT and Operations team is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. The Vice‑Presidence, Financial Markets Technology, has more than 100 specialists who work agile, proactive and collaborative to seize opportunities, stay on the cutting edge of technology and continuously improve processes. You are part of a large team of 15 colleagues in the Electronic Trading sector and will report to the Senior Manager Trading Technology. Our team stands out for its high level of expertise, its ongoing collaboration with the development, strategy and negotiation teams, and its commitment to innovation and operational excellence. Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible and adaptable schedule. The Bank values continuous development and internal mobility. Our personalised training programs, based on on‑the‑job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

• A university degree in computer science, software engineering, finance or a related field with several years of experience
• Experience in software development, telecom or server administration (an asset)
• Good knowledge of trading systems (EMS, OMS, SOR) and Canadian financial markets (an asset)
• Proficient in the Linux, Wintel, AWS environments and Python language (an important asset)
• Knowledge of FIX, MQ, JSON, XML and SFTP (an asset)
• Strong ability to manage priorities in a dynamic and pressured environment.

Languages : English

Skills

Financial Markets Functional Analysis Linux Python Teamwork Trading Extensible Markup Language Cybersecurity Initiative Learning Agility Resiliency Applications Management AWS Lambda JSONPath Wintel

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

What can you bring to our team? Come live your ambitions with us!