Product Designer - Resilience

Swoon; Toronto; On-site; CAD 69,000 - 85,000; Full time

Job summary

Swoon is seeking a Product Designer (UX/UI) to advance a digital investment platform through user-centered design and modern UI. You will collaborate with cross-functional teams to improve usability, security, and regulatory compliance across web and mobile experiences.

The role focuses on transforming insights into scalable UX/UI solutions, applying design systems, and delivering high-quality prototypes from wireframes to final UI designs.

Qualifications

• 4–7+ years of Product Design, UX Design, or UI Design experience.
• Experience designing customer-facing web and mobile applications.
• Deep understanding of UX, UI, and user-centered design.
• Experience in Agile product teams.
• Proficient with Figma, Sketch, Axure, InVision.

Responsibilities

• Identify usability challenges and customer needs using research and feedback.
• Transform findings into intuitive UX/UI design solutions.
• Refine user flows and UI components for consistent experiences.
• Design supporting regulatory and security initiatives.
• Collaborate with cross-functional teams throughout the product lifecycle.
• Create wireframes, interactive prototypes, high-fidelity mockups, and final UI designs.

Skills

Product Design

UX Design

UI Design

Web & Mobile

Agile

Figma

Sketch

Axure

InVision

Communication

Tools

Figma

Sketch

Axure

InVision

Job description

Product Designer (UX/UI) – Digital Experience & Platform Innovation

Hourly Pay Rates:

T4: 45-53

IC: 55-62

Role Focus:

Platform Resiliency & Digital Experience

This product stream is focused on enhancing a leading digital investment platform through continuous optimization, modernization, and regulatory improvements. The team is dedicated to solving customer pain points, improving usability, and creating secure, intuitive experiences that empower clients to confidently manage and protect their investments.

Responsibilities

As a Product Designer, you'll collaborate closely with cross-functional teams including Client Experience, User Research, Content Design, Product Management, and Business Analysis to:

• Identify usability challenges, experience gaps, and emerging customer needs using research, customer feedback, analytics, and business insights.
• Transform qualitative and quantitative findings into intuitive design solutions that improve both customer satisfaction and business outcomes.
• Enhance platform experiences by refining user flows, interaction patterns, and UI components to deliver a more consistent and seamless experience.
• Design solutions that support evolving regulatory requirements, compliance initiatives, and operational enhancements.
• Contribute to trust and security initiatives by designing experiences related to fraud prevention, authentication, account management, notifications, and other security-focused features.
• Drive continuous product enhancements that improve platform performance, operational efficiency, and overall customer confidence.

What You'll Be Doing

As a Product Designer, you'll play a key role in shaping the future of the platform by:

• Designing intuitive, engaging, and accessible experiences across web and mobile applications.
• Identifying customer pain points and usability opportunities through user research, analytics, business insights, and customer feedback.
• Transforming qualitative and quantitative insights into thoughtful UX/UI solutions that improve customer satisfaction and business outcomes.
• Wireframes
• Interactive prototypes
• High-fidelity mockups
• Final UI designs
• Refining existing experiences and evolving design patterns to improve consistency across the product ecosystem.
• Supporting platform modernization initiatives, regulatory enhancements, and operational improvements.
• Designing experiences related to account management, authentication, notifications, fraud prevention, trust, and security.
• Rapidly prototyping concepts and validating ideas through usability testing and customer feedback.
• Applying design systems, accessibility standards, and UX best practices to create scalable experiences.
• Presenting design concepts and recommendations to cross-functional stakeholders.
• Collaborating closely with Product Managers, Developers, Researchers, Content Designers, Client Experience teams, and Business Analysts throughout the product lifecycle.

What We're Looking For

Required Qualifications

• 4–7+ years of Product Design, UX Design, or UI Design experience.
• Experience designing customer-facing web and mobile applications.
• Deep understanding of:
• User Experience (UX)
• User Interface (UI)
• User-Centered Design
• Design Thinking
• Interaction Design
• Visual Design
• Experience working in Agile product teams.
• Proficiency with design tools such as:
• Figma
• Sketch
• Axure
• InVision (or similar tools)
• Strong communication, presentation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice-to-Have

• Experience within banking, fintech, wealth management, or financial services.
• Knowledge of accessibility standards (WCAG).
• Understanding of responsive design principles.
• Experience contributing to or maintaining design systems.