Product Designer (Documents)

Clio; Burnaby; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

RRSP matching in Canada

Health, dental, vision benefits

Wellness programs

Volunteer time off

Counseling benefit

Employee stock equity

Job summary

Clio is looking for a Product Designer to join the growing DMS design team, shaping document management experiences for legal professionals. You will work hands-on from concept through testing, building UI/interaction craft and collaborating with senior designers to scale workflows for firms of all sizes.

You will develop strong UI and interaction craft, apply systems thinking, and grow your research skills while contributing to a core product area that powers the business.

Qualifications

• 4+ years of Product Design experience with digital products
• B2B SaaS experience preferred
• Strong visual and interaction design craft
• Clear communication of design decisions using customer perspective and evidence
• Experience with research and usability studies
• Comfort with AI tools in day-to-day process

Responsibilities

• Own the UI and interaction execution of DMS projects from concepting through testing
• Collaborate with the DMS design team and senior designers on active work streams
• Support research initiatives and build towards running your own studies over time
• Develop systems thinking to connect design decisions to the broader product strategy

Skills

Product Design

B2B SaaS

UI/Visual Design

Interaction Design

Information Architecture

Usability Testing

Research

AI Tools

Communication

Systems Thinking

Document Management

Regulatory/Compliance

Job description

• We’re seeking a Product Designer to join our growing Product Design team and help shape the future of Clio’s Document Management System (DMS)
• Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization. Our product designers work directly with customers to understand their behaviors, needs, and workflows
• They champion thoughtful, high-quality experiences as we transform how lawyers and their teams serve their clients. If you’re focused on shipping value to customers with an opportunity to revolutionize an industry, you’ve found your next team
• Clio’s Document Management System (DMS) is a foundational part of how legal professionals manage their day-to-day work, and we’re investing heavily in its next chapter
• Having recently shipped V1, we’re building toward a more robust, scalable experience for firms of every size, including more advanced document coordination, collaboration, and review workflows for larger, more complex practices
• As Clio’s AI capabilities continue to expand across the platform, DMS is one of the places where that intersection matters most, since documents are the backbone of how legal work gets done
• As a Product Designer, you’ll join a growing DMS design team and play a hands‑on role shaping in‑flight projects, from concepting through execution and testing
• You’ll build strong foundational UI and interaction craft, develop your systems thinking, and grow your research skills with support from more senior designers on the team, all while working on a product area that’s core to the business
• Design is central to Clio’s R&D, working alongside Product and Engineering to revolutionize legal tech. We empower our Designers to deeply understand user needs, shaping how lawyers serve their clients
• Execution: Own the UI and interaction execution of in‑flight Document Management System (DMS) projects, from concepting through testing, in close collaboration with senior designers on the team
• Team Collaboration: Work closely with the DMS design team, sharing ownership of active work streams and flexing focus based on project complexity and where each project is at
• Iteration: Help respond to customer feedback following the V1 launch of DMS, and contribute to the roadmap for scaling DMS to larger, more complex firms
• AI Integration: Explore how Clio’s AI capabilities integrate with document workflows as they expand across the platform
• Systems Thinking: Build an understanding of how DMS design decisions connect to the broader product, applying and reinforcing existing patterns rather than setting new strategy
• Research: Support research initiatives with backing from the design and research team, building toward running your own studies over time
• Craft & Quality: Bring strong UI and interaction craft to every project. This is the top bar for the role

Benefits

• Specialized learning and development programs and access to an in‑house performance coach
• Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor
• Access to pay transparency on all of our global roles
• Company equity for applicable employees
• RRSP‑matching in Canada, 401k in the US, and pension plans in Ireland
• Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote
• Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)
• Parental leave options for birthing and non‑birthing parents
• A $500 contribution to your child’s RESP
• Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program
• Virtual and In‑person Wellness Programs to support mental and physical health
• Paid time for volunteering through our Clio Gives program
• $2000 annual counseling benefit for CAD Clions

If you are passionate about user-centered design, mission‑driven companies, and transforming how lawyers and their staff deliver exceptional client services, join us!

• 4+ years of Product Design experience working on digital products, B2B SaaS experience is preferred, but not required
• Eagerness to learn quickly, take initiative, and share ideas confidently, including as the most junior person in the room
• Strong visual and interaction design craft, with an eye for polish and detail
• Clear communication of design decisions using logic, customer perspective, and evidence
• Strong foundational UX skills across interaction design, information architecture, usability, and visual design
• Some experience conducting or supporting research studies, with the expectation of building that skill further with team support
• Comfort and fluency with AI tools in your day‑to‑day process. This team is highly AI‑forward
• A scrappy, resourceful, hands‑on approach. We’re looking for someone who’s worn multiple hats and is comfortable figuring things out
• An emerging sense of systems thinking: able to understand why design decisions are made, even without owning the strategy yourself
• Experience with document management systems, even consumer‑grade tools
• Experience designing for regulated or complex, compliance‑driven contexts