Product Delivery Manager – People & Communications Technology

Manulife; Southwestern Ontario; On-site; CAD 94,000 - 175,000; Full time

Job summary

A leading financial services provider in Canada is looking for a Product Delivery Manager to lead the strategy and execution of HR technology solutions. The role involves managing product delivery, collaborating across teams, and enhancing employee experiences through technology. Candidates should have over 5 years of experience in product delivery and expertise in SaaS platforms. This position offers a competitive salary and a variety of benefits.

Benefits

Health benefits

Flexible work environment

Wellness programs

Qualifications

• 5+ years of experience in product delivery or business systems analysis, preferably in HR technology.
• Strong understanding of agile methodologies and product lifecycle management.
• Experience working with cross-functional teams and external vendors.

Responsibilities

• Define and lead long-term product strategies aligned with business goals.
• Manage agile teams through the product delivery lifecycle.
• Translate employee feedback into product features and enhancements.

Skills

Product delivery

Business systems analysis

Communication skills

Stakeholder management

Agile methodologies

AI technologies

Tools

Workday

Salesforce

Adobe Experience Manager

Cornerstone

Job description

As a Product Delivery Manager, you will lead the strategy, roadmap, and execution of Human Resources, Colleague Communications, and Employee Experience Technology solutions. This role is pivotal in shaping how employees experience technology at work—bridging strategy and execution to deliver impactful digital solutions. You’ll collaborate across teams to create user-centered products that enhance the employee journey and contribute to a more connected, empowered workforce.

Position Responsibilities:

• Drive Product Strategy & Vision: Define and lead long-term product strategies aligned with business goals by conducting market and user research, identifying trends, and maintaining product roadmaps.
• Lead Product Delivery Lifecycle: Manage agile teams through ideation to release, prioritize backlogs, oversee vendor relationships, and ensure timely, on-budget delivery of high-impact solutions.
• Champion User-Centered Design: Act as the voice of the employee by translating feedback into features, collaborating with design teams, and leveraging analytics, A/B testing, and prototyping to refine experiences.
• Foster Cross-Functional Collaboration: Partner with Architecture, Information Risk, Engineering, and business stakeholders to ensure alignment, communicate product vision, and facilitate seamless execution.
• Measure & Improve Performance: Define KPIs, monitor product performance, manage risks, and promote a culture of continuous improvement through data-driven insights and iterative enhancements.

Required Qualifications:

• 5+ years of experience in product delivery or business systems analysis, preferably in HR technology.
• Proven experience with SaaS platforms (e.g., Workday, Cornerstone, Salesforce, Adobe Experience Manager).
• Strong understanding of agile methodologies and product lifecycle management.
• Excellent communication and stakeholder management skills.
• Experience working with cross-functional teams and external vendors.
• Demonstrated experience applying AI technologies (e.g., machine learning, natural language processing, generative AI) to enhance product capabilities, automate workflows, or improve user experience.
• Familiarity with AI tools and platforms used in HR and communications technology (e.g., chatbots, recommendation engines, sentiment analysis).

Preferred Qualifications:

• Change Management
• Project Management Facilitation
• Continuous Improvement
• KPI Tracking
• Vendor Management

What We Offer:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

We offer a competitive salary range of $94,220.00 CAD - $174,980.00 CAD, as well as a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.