Product & Application Specialist - Service

Alfa Laval Spiral; Canada; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading technology solutions provider in Canada is seeking a Product & Application Specialist - Service. This role will involve supporting sales, preparing complex quotations, and providing technical product support. Candidates should have an engineering degree and at least one year of practical experience in a technical B2B environment, preferably with Alfa Laval equipment. The position offers a salary range of $85,000–$110,000 CAD annually plus bonuses based on performance.

Benefits

Comprehensive benefits package

Opportunities for growth and development

Performance-based bonus

Qualifications

• 1 year of practical experience in a technical role in Industrial B2B.
• At least 4 years hands-on experience with Alfa Laval equipment.
• Engineering degree or relevant trade certification.

Responsibilities

• Provide direct support to sales and partners including quotations.
• Identify and propose upgrade solutions according to customer needs.
• Support service sales with proposals and agreements.

Skills

Control systems knowledge

Problem-solving

Electrical system knowledge

Effective communication

Detail-oriented

Service-minded

Education

Engineering degree

Electrician/Instrumentation certification

Tools

ERP systems

CRM systems

Job description

Overview

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Role

We are looking for a Product & Application Specialist - Service who shall have responsibility and accountability for providing direct support to sales, service operations, and partners including complex quotations, collaboration, and advanced technical and product support to internal teams as well as to customers.

Duties, responsibilities and scope

• Delight your customers through superior customer experience.
• Frequent communication with customers, partners, supply units and colleagues.
• Support the service sales organization with product/ upgrade selections, preparation of offers – estimates, quotes, proposals, and service agreements.
• Proactively identify and propose upgrade solutions according to customer requirements/ specification.
• Prepare complex offers for service sales team and partners.
• Participate in Sales handover from Salesperson to Order Fulfilment and Operations.
• Product technical support to field service team.
• Generate offers for the assigned area according to the customer demands and needs.
• Support the customer, partners and colleagues solving queries, support for claims and respond to all requests.
• Manage the offer backlog in CRM (Customer Relationship Management) to ensure a superior customer experience through timely delivery of offers.
• Working with colleagues across the Alfa Laval group, supply units and distribution centers and other sub suppliers to ensure timely support.
• Ensure that all activities follow the processes and check points of our Quality Business System.

Education, Experience and Certification/Registration

• Engineering degree and at least 1 year of practical experience in a technical role in an Industrial B2B working environment. Hands on product and application experience is a strong asset.
• Electrician, Instrumentation & Control Technician, or Millwright trade certification with at least 1 year experience with Alfa Laval equipment.
• At least 4 years hands on experience with Alfa Laval equipment. Preference to experienced FSEs.

Type and Length of Experience

• Experience of technical and customer service work in industrial markets.

Knowledge, Skills, Abilities and Attributes Desired in Candidate

• Control systems and electrical system knowledge. B&R, ABB, or Allen Bradley is an asset.
• Alfa Laval product and process knowledge with technical solving skills.
• Familiarity with process equipment including mechanical and automation aspects – experience with both separation and heat transfer would be an asset.
• You are proficient to read drawings, technical information, and data sheets.
• You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.
• You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.
• You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.
• You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.

Other Requirements

Occasional business travel, about 10% per year, for visiting other Alfa Laval facilities or attending internal trainings.

Compensation & Total Rewards

The salary range for this role is $85,000– $110,000 CAD annually, based on experience and role alignment. In addition to base compensation, we offer a comprehensive benefits package and opportunities for growth and development.

Bonus Opportunity

This position is eligible for a target bonus of up to 20% of annual base salary depending on experience, awarded based on the achievement of company performance metrics. Actual bonus amounts are contingent on annual business results and may vary accordingly.

Artificial Intelligence (AI) Disclosure

Alfa Laval does not use artificial intelligence (AI) at any stage of the recruitment or selection process for this position. All applications are screened, assessed, and reviewed exclusively by human recruiters and hiring managers.

Vacancy Disclosure

This posting reflects a current, existing vacancy within our team.