Product Application Specialist

Mckesson Corporation; Mississauga; Hybrid; CAD 82,000 - 109,000; Full time

Job summary

McKesson Canada seeks a skilled Product Application Specialist to support our e-commerce platform and act as a SME for the application. You will deliver world-class assistance to internal and external customers to resolve issues and ensure smooth operations.

You will coordinate releases, document system design, and work with software teams to align knowledge and readiness for new features and enhancements.

Qualifications

• 4+ years in an application support role with diagnostic/debugging experience.
• Experience coordinating with development teams, PMs, and internal/external customers.
• Expertise with CI/CD tools and practices.
• Experience with infrastructure automation tools and deployments.
• Working knowledge of microservices, cloud-native environments, and distributed apps.
• Familiarity with automated testing frameworks and quality practices.

Responsibilities

• Deeply understand the e-commerce application and its integrations.
• Support customers with issues and explain application capabilities.
• Provide technical assistance for implementation and maintenance of systems.
• Document system design and maintain a knowledge base.
• Coordinate releases and ensure change control and readiness.
• Collaborate with delivery teams on new features for support.
• Assist production support to resolve system issues.
• Support server maintenance and upgrades.
• Enhance monitoring to ensure system availability.

Skills

CI/CD

Agile

Root Cause Analysis

Monitoring

SQL

Problem solving

Communication

Education

Bachelor's degree

Tools

Jenkins

GitHub Actions

Azure DevOps

Terraform

Ansible

CloudFormation

Dynatrace

LogRocket

Splunk

Datadog

New Relic

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson’s Provider Solutions is experiencing significant growth, focus, and investment. To support our business goals, we are seeking a highly skilled Product Application Specialist to support our e-commerce application. In this role, you will become one of the subject-matter experts (SMEs) on the application. You will also provide world‑class assistance to customers (internal & external) to resolve their issues within our e-commerce application.

Key Responsibilities

• Deeply understand the e-commerce application and its integrations with both internal & external systems.
• Support internal & external customers with support issues as well as provide an understanding of application capabilities.
• Provide technical assistance that supports the implementation and maintenance of business systems.
• Ability to document system design and functionality, creating and maintaining a thorough knowledge base.
• Coordinate application releases, ensuring the appropriate change control process and release readiness checklist have been completed.
• Coordinate with the software delivery team to understand new features that are being released to ensure adequate knowledge is maintained by this role for support needs.
• Assist the production support team when needed to resolve system issues.
• Support server maintenance such as certificate renewals and upgrades.
• Ability to implement & enhance monitoring capabilities of the system to ensure desired system availability

Required experience and education

• 4+ years of experience working in an application support role, showcasing ability to diagnose & debug issues.
• Experience coordinating with development teams, product managers, internal support teams, and external customers.
• Expertise with CI/CD tools and practices (e.g., Jenkins, GitHub Actions, Azure DevOps).
• Experience with infrastructure automation tools (e.g., Terraform, Ansible, CloudFormation).
• Working knowledge of microservices architecture, cloud-native and distributed application environments, and the troubleshooting implications of each.
• Experience working in Agile software development environments.
• Familiarity with automated testing frameworks and quality engineering practices, particularly as they support release readiness and regression validation.
• Passion to learn with minimal guidance & assistance.
• Experience working with logging, monitoring, and observability tools such as Dynatrace, LogRocket, Splunk, Datadog, or New Relic.
• Experience completing Root Cause Analysis (RCA).
• Experience working in a large system with multiple internal & external integration points, including (not limited to) APIs and database connections.
• Demonstrated experience as a self-starter, motivated, and with the ability to determine solutions and solve problems independently.
• Understanding of basic server & infrastructure configuration & set up. Experience working with SQL-based databases such as Oracle, SQL Server, or PostgreSQL, including writing stored procedures, writing complex queries for data analysis, query optimization, and understanding of the principles of relational database design (foreign keys, indexes, etc.). Familiarity with healthcare or other highly regulated, compliance-driven technology environments.
• Excellent verbal & written communication skills.
• Bachelor's Degree or equivalent experience

Working Conditions:

• In office requirement, we are Flex and Connect with 2 days a week in office

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$81,500 - $108,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!