Product Analyst, Data Platform and Analytics

Lever, Inc.; Toronto; On-site; CAD 108,000 - 112,000; Full time

Job summary

Caseware in Toronto is seeking a Product Analyst, Data Platform and Analytics to drive a metric-driven culture within our Product Organization. You will collaborate with Product, Design, Finance, Commercial and Engineering teams to define success metrics and build analytical frameworks to inform decisions.

You will bring 3+ years of analytics experience, strong SQL and Python or R, and hands-on BI tooling with Power BI and Pendo.

Qualifications

• 3+ years of experience in product, business, or data analytics.
• Strong background in data mining, quantitative analysis, and problem solving.
• Proficiency in SQL and a scripting language (Python or R) for data wrangling and analysis and working with APIs.
• Experience with BI and visualization tools such as Power BI (Microsoft Fabric).
• Exposure to product analytics and feedback platforms such as Pendo.
• Experience working with data platform or engineering teams to improve pipelines and data quality.
• Self-starter who thrives in ambiguous environments, with strong communication and data storytelling skills.
• A passion for data-driven decision-making and a commitment to continuous learning and improvement.

Responsibilities

• Analyze product and customer data from multiple sources to uncover trends in adoption, retention, and engagement.
• Define, track, and report on key metrics such as NPS, ARR per user, active users, and firm engagement.
• Build dashboards and scalable reporting that unify data across systems and make insights accessible to the organization.
• Work with incomplete, inconsistent, and less structured data, applying creative problem-solving to ensure accuracy, reliability, and trust.
• Partner with Product Managers to validate hypotheses, measure feature performance, and guide prioritization.
• Collaborate with Finance to connect product usage with revenue outcomes, including revenue projections and growth modeling.
• Support the Commercial team and Market Leaders with insights that inform go-to-market strategy, customer engagement, and regional performance.
• Act as a data advocate ensuring that insights drive decision-making across teams, even when data is fragmented or ambiguous.

Job description

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

The audit & assurance profession is the foundation oftrust in ourfinancial system and global economy—an essential mission undergoing profound transformation. In a rapidly evolving technologylandscape,accountantsrequireworld classtoolstoenhancetrust,driveefficiency,strengthentheir capability, and elevate their impact.

AtCaseware, we are at the forefront of this transformation, defining and building the future ofaccountingtechnology. We seek aProduct Analyst,DataPlatformand Analyticsto playacriticalroleinadvancingourmetric driven culturewithinourProductOrganization.

YouwillworkcloselywithProduct,Design,Finance, CommercialandEngineeringTeamstodefinesuccessmetrics,buildanalyticalframeworks,co-designexperiments,andensuredata-drivendecision-makingisat the core of our product development process.

This is a Full-time permanent position

This is a backfill position

Location: This is ahybridrole requiring the successful candidate to work3 days a week in our Toronto office, located at351 King St E, Suite 1100, Toronto, ON.

Contact: Taha Usmani (Senior Talent Acquisition Partner)

What you will be doing:

• Analyze product and customer data from multiple sources (analytics tools, feedback platforms, internal systems) to uncover trends in adoption, retention, andengagement.
• Define, track, and report on key metrics such as NPS, ARR per user, active users, and firm engagementetc.
• Build dashboards and scalable reporting that unify data across systems and make insights accessible to the organization.
• Work with incomplete, inconsistent, and less structured data, applying creative problem-solving to ensure accuracy, reliability, and trust.
• Partner with Product Managers tovalidatehypotheses, measure feature performance, and guide prioritization.
• Collaborate with Finance to connect product usage with revenue outcomes, includingrevenueprojections,retentionsand growth modeling.
• Support the Commercial team and Market Leaders with insights that inform go-to-market strategy, customer engagement, and regional performance.
• Act as a data advocate ensuring that insights drive decision-making across teams, even when data is fragmented or ambiguous.

What you will bring:

• 3+ years of experience in product, business, or data analytics.
• Strong background in data mining, quantitative analysis, and problem solving.
• Proficiencyin SQL anda scriptinglanguage (Python or R) for data wrangling and analysisandworking with APIs.
• Experience with BI and visualization tools such as Power BI (Microsoft Fabrica plus).
• Exposure to product analytics and feedback platforms such as Pendo
• Experience working with dataplatformor engineering teams to improve pipelines and data quality.
• Self-starter who thrives in ambiguous environments, withstrong communicationand data storytelling skills.
• Apassionfordata-drivendecision-makingandacommitmenttocontinuouslearningandimprovement

Salary Range:

The annual base salary for this position is between $108,000 CAD and $112,000 CAD per year.

This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.

What's in it for you:

Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.

Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [e-mail].

AI Usage:

The recruitment process may use AI assisted tools but not for candidate screening or assessment. All final hiring decisions are made by humans to ensure fairness, transparency, and oversight.

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co