Product Advisor - OpenRoad Toyota Peace Arch

OpenRoad Auto Group; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive retail group in Surrey seeks a Product Advisor. The role involves providing exceptional customer service, selling vehicles, and promoting new business. Ideal candidates will have strong interpersonal and negotiation skills, along with a valid British Columbia driver’s license and a VSA MDC license. Join us to advance your career within a supportive and progressive work culture that values growth and development.

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Computer Rebate Program

Employer RRSP Matching

Comprehensive health and dental plan

Qualifications

• Good interpersonal skills while maintaining professionalism.
• Effective negotiation skills and sound decision-making ability.
• Strong computer skills for record maintenance.

Responsibilities

• Provide exceptional customer service by identifying vehicle needs.
• Promote new business and grow customer base.
• Sell new and pre-owned vehicles and conduct test drives.
• Participate in product training to maintain product knowledge.
• Deliver vehicles and explain operational features to customers.
• Set monthly productivity goals and organize plans to reach them.

Skills

Interpersonal skills

Negotiation skills

Computer skills (MS Office)

Education

VSA MDC license

Valid British Columbia driver’s license

Job description

DRIVING POSSIBILITIES

Position: Product Advisor
Status: Full‑Time
Dealership: OpenRoad Toyota Peace Arch
Department: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward‑thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM brands including: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Amazing incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training & development opportunities for skill‑development and growth
• Be part of a collaborative, friendly and progressive work‑culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

Role & Responsibilities:

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre‑owned vehicles, and demonstrate vehicles (includes test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit‑minded when closing.
• Deliver new and pre‑owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow‑up.
• Attend department meetings as required.
• Follow company safety policies and practices, and immediately report any and all accidents to a manager/supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities Required:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining great professionalism.
• Ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using a computerized system.
• Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
• A current VSA MDC license.
• A valid British Columbia driver’s license with a good driving record.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.