Product Adoption Specialist, Golf

Lightspeed; Montreal; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading tech company is seeking a Product Adoption Specialist to join their Customer Success team. This role focuses on delivering training and support for Golf product users, enhancing customer satisfaction and retention. The position offers a hybrid work environment, welcoming both in-office and remote candidates from Canada. Ideal candidates will have experience in customer training and a strong understanding of technical concepts.

Benefits

Flexible work environment

Equity options

Health and wellness credit

Enhanced parental leave

Time off to volunteer

Qualifications

• Experience conducting customer training, onboarding, or orientation sessions.
• Ability to translate technical concepts into easy-to-understand instructions.
• Strong problem-solving skills and ability to manage customer priorities.

Responsibilities

• Deliver training and orientation sessions to customers.
• Partner with Account Managers to resolve issues.
• Implement new product features following upsells.
• Act as a product expert to ensure customer satisfaction.
• Collaborate with cross-functional teams.
• Log meetings and track customer satisfaction.

Skills

Customer training

Problem-solving

Technical translation

Managing relationships

Fluency in English

Experience in software

Experience in golf industry

Job description

Hi there! Thanks for stopping by 👋

We’re looking for a Product Adoption Specialist to join our Customer Success team for our Golf product. You’ll deliver training and orientation sessions to our golf course customers, helping them fully adopt our software and get the most out of their Lightspeed experience.

👉 Please note: this role is based in Canada. While we prefer to have someone join our HQ in Montréal (Hybrid 3 days/week in person), we are open to remote applicants across Canada, as long as they can work 9:00 a.m. – 6:00 p.m. EST.

What you’ll be doing

• Educate and train customers on Golf + POS workflows that support their day‑to‑day operations
• Partner with Account Managers to resolve issues and strengthen long‑term workflows
• Implement new product features following upsells
• Act as a product expert and adoption champion to ensure customer satisfaction and retention
• Collaborate cross‑functionally with Customer Success, Product, Support, and Development teams
• Log meetings and track customer satisfaction (CSAT) to identify improvement opportunities

What you need to bring

We’re looking for a customer‑focused and tech‑savvy individual who has experience with:

• Conducting customer training, onboarding, or orientation sessions
• Translating technical concepts into easy‑to‑understand instructions
• Solving problems quickly and empathetically
• Managing multiple customer relationships and priorities
• Fluency in English as a working language is required for this position
• (Bonus) Experience in software, tech support, or the golf industry

You’ll enjoy

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance and collaboration
• Flexible paid time off and remote work policies
• Equity options—because this is your company too
• Contributions to your pension plan
• Health and wellness credit and enhanced parental leave
• Time off to volunteer and give back to your community
• A team that’s big enough for career growth, but lean enough for your voice to be heard

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you—all within a driven, diverse, and inclusive team that’s passionate about empowering our communities.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.