Product Adoption Specialist, Golf

Lightspeed Commerce; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading software provider is seeking a Product Adoption Specialist to join their Customer Success team. This role involves training golf course customers on software adoption and ensuring customer satisfaction. Candidates should be customer-focused and tech-savvy, with experience in training and excellent problem-solving skills. The position is hybrid based in Montreal, but remote applicants across Canada are also welcome.

Benefits

Flexible work environment

Equity options

Health and wellness credits

Flexible paid time off

Qualifications

• Experience conducting customer training, onboarding, or orientation sessions.
• Ability to translate technical concepts into easy-to-understand instructions.
• Experience managing multiple customer relationships and priorities.

Responsibilities

• Educate and train customers on Golf + POS workflows.
• Partner with Account Managers to resolve issues.
• Implement new product features following upsells.
• Act as a product expert and adoption champion.
• Log meetings and track customer satisfaction.

Skills

Customer-focused

Tech-savvy

Problem-solving

Fluency in English

Training and onboarding

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Product Adoption Specialist to join our Customer Success team for our Golf product. You’ll deliver training and orientation sessions to our golf course customers, helping them fully adopt our software and get the most out of their Lightspeed experience.

👉 Please note: this role is based in Canada. While we prefer to have someone join our HQ in Montréal (Hybrid 3 days/week in person), we are open to remote applicants across Canada, as long as they can work 9:00 a.m. – 6:00 p.m. EST.

What you’ll be doing:

• Educate and train customers on Golf + POS workflows that support their day-to-day operations
• Partner with Account Managers to resolve issues and strengthen long-term workflows
• Implement new product features following upsells
• Act as a product expert and adoption champion to ensure customer satisfaction and retention
• Collaborate cross-functionally with Customer Success, Product, Support, and Development teams
• Log meetings and track customer satisfaction (CSAT) to identify improvement opportunities

What you need to bring:

We’re a global Customer Success team passionate about helping golf operators thrive with Lightspeed.

We’re looking for a customer-focused and tech-savvy individual who has experience with:

• Conducting customer training, onboarding, or orientation sessions
• Translating technical concepts into easy-to-understand instructions
• Solving problems quickly and empathetically
• Managing multiple customer relationships and priorities
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
• Bonus Experience in software, tech support, or the golf industry

Benefits:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance and collaboration
• Flexible paid time off and remote work policies
• Equity options—because this is your company too
• Contributions to your pension plan
• Health and wellness credit and enhanced parental leave
• Time off to volunteer and give back to your community
• A team that’s big enough for career growth, but lean enough for your voice to be heard

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you—all within a driven, diverse, and inclusive team that’s passionate about empowering our communities.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .