Processor/Administrative Assistant

Lakeland HR Solutions; Town of St. Paul; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading HR solutions provider in Canada is seeking a Processor / Administrative Assistant to support clients and manage daily operations. This role offers the chance to advance into a career in insurance while building strong business relationships and ensuring efficient workflows. The ideal candidate brings excellent communication skills and a customer service-focused approach. Health benefits and career growth opportunities are part of the package.

Benefits

Health & dental benefits

Flex day program

Your birthday off

RRSP matching program

Career growth opportunities

Qualifications

• 2 years of personal lines experience and familiarity with EPIC Broker Management System preferred.
• Level 1 or 2 Alberta General Insurance License is an asset but not required.
• Ability to stay composed under pressure and during busy times.

Responsibilities

• Provide front-end reception support, answer calls, and assist walk-in clients.
• Manage client files including endorsements, cancellations, policy reviews, and data entry.
• Build and maintain strong business relationships with clients.

Skills

Communication skills

Organizational skills

Customer service

Multitasking abilities

Tools

Microsoft Office Suite

EPIC Broker Management System

Job description

As a Processor / Administrative Assistant, you’ll start on the front end—supporting clients and ensuring smooth daily operations. This role has great potential to advance into an insurance career as your skills and experience grow.

Key Responsibilities:

• Provide front-end reception support: answer calls, take payments, and assist walk-in clients.
• Maintain knowledge of insurance products and services across multiple insurance companies.
• Manage client files including endorsements, cancellations, policy reviews, quotes, and data entry.
• Build and maintain strong business relationships with clients.
• Ensure company workflows are followed efficiently and accurately.
• Support management with various administrative tasks as needed.

What You Bring:

• Level 1 or 2 Alberta General Insurance License is an asset but not required.
• Minimum 2 years of personal lines experience and familiarity with EPIC Broker Management System preferred but not mandatory.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly, professional, and customer service–oriented approach.
• Ability to stay composed under pressure and during busy times.

Why Join Us:

We value our team and offer a supportive environment where your contributions matter.

Benefits:

• Health & dental benefits
• Flex day program
• Your birthday off
• RRSP matching program
• Career growth opportunities in the insurance industry

Only qualified candidates will be contacted.

Recruitment supported by Lakeland HR.