Process Owner

Farber Group; Toronto; Hybrid; CAD 70,000 - 81,000; Full time

Job summary

A respected financial services firm in Toronto is looking for a Process Owner to oversee and improve operational processes. This role involves workflow documentation, requirements gathering, and collaboration with cross-functional teams. Ideal candidates will have 2–4 years of experience in Business Analysis or Operations. The position offers flexible work arrangements, generous benefits including health coverage and professional development support, and a commitment to an inclusive workplace.

Benefits

Flexible work arrangements

Generous vacation-wellness days and birthday off

Extended health and dental coverage, plus virtual doctor services

Employee Assistance Program and mental health resources

Company-matching retirement savings plan

Financial support for professional development

Annual company events

Exclusive access to perks and discounts

Qualifications

• 2–4 years in Business Analysis, Operations, or Continuous Improvement.

Responsibilities

• Document current-state workflows using BPMN, swim lanes, flow diagrams, or similar notations.
• Identify pain points, inefficiencies, risks, and opportunities for improvement.
• Run workshops, interviews, and observations to elicit business needs.
• Translate findings into requirements, user stories, acceptance criteria, and success measures.
• Maintain updated SOPs, playbooks, and process maps.
• Track performance metrics such as cycle time, error rates, and throughput.
• Collaborate with Operations, IT Apps, PMO, and SMEs to align on process improvements.

Skills

Process mapping and requirements elicitation

Basic data analysis (Excel/BI tools)

Strong communication and facilitation

Job description

Position

Process Owner
Location: Hybrid/North York
Industry: Financial Services
Employment Type: Permanent/Full-time
Salary: $70,000 + Bonus

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt. And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

The Process Owner is responsible for understanding, mapping, improving, and governing core operational processes across the firm. They act as the day-to-day curator of how workflows, ensuring processes are efficient, measurable, well-documented, and continuously improved.

Key Responsibilities

Process Discovery & Mapping

• Document current-state workflows using BPMN, swim lanes, flow diagrams, or similar notations.
• Identify pain points, inefficiencies, risks, and opportunities for improvement.

Requirements & Analysis

• Run workshops, interviews, and observations to elicit business needs.
• Translate findings into requirements, user stories, acceptance criteria, and success measures.

Operational Improvement Support

• Support idea validation and the intake → assessment → planning → execution → review lifecycle.
• Contribute to impact analysis, prioritization scoring, and business cases.

Governance & Documentation

• Maintain updated SOPs, playbooks, and process maps.
• Track performance metrics such as cycle time, error rates, and throughput.

Cross-Functional Collaboration

• Collaborate with Operations, IT Apps, PMO, and SMEs to align on process improvements.
• Participate in stand-ups, planning reviews, and retrospectives.

Qualifications

• 2–4 years in Business Analysis, Operations, or Continuous Improvement.

Skills

• Process mapping and requirements elicitation.
• Basic data analysis (Excel/BI tools).
• Strong communication and facilitation.

Nice to Have / Growth Areas

• Lean Six Sigma exposure.
• Interest in Product Ownership concepts.

Benefits, and Perks

• Flexible work arrangements
• Generous vacation-wellness days and birthday off
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada...

If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [e-mail].

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.