Process Improvement Analyst (Business Analyst)

TVO Media Education Group; Canada; On-site; CAD 73,000 - 85,000; Full time

Job summary

A prominent social impact organization is seeking a Process Improvement Analyst to enhance productivity through comprehensive analysis and recommendations. The role involves collaborating with teams to document processes, manage projects, and drive improvements. Ideal candidates will have a bachelor's degree and over five years of experience in business analysis. The position is on-site in Toronto, offering a salary range of $73,000 to $85,000, along with opportunities for personal and professional development.

Benefits

Learning opportunities

Public Service Pension Plan

Employee and Family Assistance Plan

Qualifications

• 5+ years in Business Analysis and/or Project Management roles.
• Experience in Finance Department process improvements is an asset.
• Strong familiarity with UML and RUP frameworks.

Responsibilities

• Collaborate on process improvement evaluations.
• Document current state processes and create business cases.
• Lead process improvement activities and project management.

Skills

Business Analysis

Project Management

Communication

Process Improvement

Interpersonal Skills

Education

Bachelor's degree in Business/Business Administration or equivalent

Tools

Microsoft Dynamics 365 ERP

MS Project

Job description

Position Title: Process Improvement Analyst (Business Analyst)

Employment Type: Full-time Staff | Non-Union

Salary range: $73,000.00 - $85,000.00

Division: Executive Office

Reports To: Manager, Process Improvement

Location: Toronto, Yonge & Eglinton (On-site)

Reason for Vacancy: Existing Vacancy

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario's curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity

Do you have exceptional people skills with the ability to help individuals through change? Do you have a keen sense of ability to review current state processes and make recommendations to enhance productivity? Are you a great communicator and have the EQ to work with multiple stakeholders cross functionally and engage people to deliver their best work?

The Process Improvement Analyst will provide TVO leaders with an objective and comprehensive analysis of business processes and systems followed by sound recommendations. The successful candidate will project manage the execution of the process improvement activities. You will improve existing processes by designing and implementing enhancements that meet current and anticipated future, business requirements.

How you will make an impact

• Collaborate with internal teams and leadership to evaluate areas and/or activities for process improvement and potential scope expansion
• Document current state processes using a variety of techniques
• Create and assist in creating Business Cases
• Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements
• Lead, root cause analysis, corrective, and preventive actions
• Elicit and document business (including compliance, regulatory & revenue), stakeholder, solution, functional, non-functional and transition requirements
• Gather process metrics and project manage the analysis phase of the project
• Design future state processes to meet requirements, address gaps in the current state, exploit opportunities for improvement and efficiencies (including time & cost reduction)
• Work with development team on turning the future state process documentation into technical specifications
• Act as liaison between users and development team throughout the development lifecycle (validate requirements, elaborate on requirements, demonstrate new technology to users, etc.)
• Ability to conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations
• Ensure sufficient information is available to support internal training needs or external audit requirements, including documentation of current and historical process, policy and procedure implementations or changes
• Work with process owners in assessing, tracking and reporting the benefits of all improvement projects
• Develop test plans, execute tests and lead users through UAT
• Develop and deliver training to end-users
• Provide post-implementation support to end-users
• Project manage the testing and training phases of the project

What you will bring to TVO

• Bachelor's degree, preferably in Business/Business Administration, Organizational Leadership, Computer Science, or equivalent
• 5+ years of progressively responsible experience serving in Business Analysis and/or Project Manager positions using formal project management techniques, preferably in a business applications environment
• Experience in Finance Department process improvements is an asset
• Microsoft Dynamics 365 ERP knowledge/familiarity
• Demonstrated ability to successfully manage projects of varying sizes and complexities with multiple stakeholders
• Strong familiarity and experience with UML modelling techniques
• Familiarity and experience with business use cases
• Familiarity and experience working within the RUP or similar business process analysis frameworks
• Familiarity with Project Management software, i.e. MS Project or similar
• Familiarity with the software development lifecycle (Agile and Waterfall)
• Ability to successfully network and build relationships with internal clients, influence and obtain necessary input in order to accomplish goals
• Strong time management, analytical and interpersonal skills, along with a high degree of attention to detail
• Excellent verbal and written communication skills required, including experience in presenting to all levels of management
• Experience working on multiple projects with changing deadlines and priorities
• Excellent planning, organizational and analytical capability with strong customer service orientation
• Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other's through peer‑to‑peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. We're a tight‑knit community - whether you're a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you'll even get to meet Polkaroo!

Come build with us.

Find and follow us on: LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by December 15, 2025 at 4 pm. Not sure you have everything we're asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to [e-mail].