Proactive Monitoring Spec.

Husky; Bolton; On-site; CAD 76,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Husky Technologies TM is seeking a Monitoring Center Subject Matter Expert to oversee remote monitoring of equipment under the Advantage + Elite contract and ensure commitments are met.

You will investigate root causes, coordinate with the customer and service teams, and support solutioning with engineering.

Qualifications

• Post-secondary education (college or university degree) is preferred.
• 5-10 years’ experience within the Injection Molding Industry with emphasis on service.
• Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment).
• Excellent troubleshooting skills (analytical, diagnostic and technical problem-solving) with the ability to work with new and evolving technologies.
• Good knowledge of Injection Molding Process.
• Ability to proactively assessing and mitigating the consequences of changes in system state.
• Excellent communication (verbal, written and presentation) and interpersonal skills.
• Strong organization, time management, and multitasking skills.
• Ability to interface effectively across manufacturing, engineering and service functions.
• Computer skills and knowledge of Windows based applications are essential.

Responsibilities

• Monitor KPI availability such as Performance, Weight, Quality, and Energy; watch for interruptions and concerning trends.
• Interpret data, compare against limits, and rank issues.
• Document issues in the VA# system within BaanLN for open issue management by A+ Support Team.
• Troubleshoot and provide solutions for detected issues.
• Share findings with severity and update the A+ Program Manager; escalate when needed.
• Contribute to weekly report content for the A+ Program Manager.

Skills

Troubleshooting

Communication

Analytical thinking

Time management

Interpersonal skills

Multitasking

Education

College or university degree

Tools

Windows

Job description

Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and Engineering.

Key Responsibilities:

• Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
• Interpret the data, compare against established limits and identify and rank issues or concerns.
• Document using the existing Call (VA#) system within BaanLN, enter each issue / concern. This will allow for open issue management by the A+ Support Team.
• Troubleshoot and solution whenever applicable, any issue being detected.
• Share finding depending on severity and select best means to update the A+ Program Manager. Escalate if necessary
• Contribute to Weekly report content for A+ Program Manager.

Qualifications:

• Post-secondary education (college or university degree) is preferred
• 5 -10 years’ experience within the Injection Molding Industry with emphasis on service
• Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment)
• Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem-solving skills) with the ability to work with new and evolving technologies
• Good knowledge of Injection Molding Process
• Ability to proactively assessing and mitigating the consequences of changes in system state
• Excellent communication (verbal, written and presentation) and interpersonal skills
• Strong organization, time management, and multitasking skills
• Ability to interface effectively across manufacturing, engineering and service functions
• Computer skills and knowledge of Windows based applications are essential

WORKING SCHEDULE:

• Work schedule does include week-ends (for example: Saturday-Wednesday or Wednesday-Sunday)
• Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.

Vacancy: Replacement

Pay Range: $76,000 - $95,000

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.

Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion ofany disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.