PRO Desk / Sales Specialist

Rona+; Kitchener; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Kitchener is seeking a Product Specialist to provide expert product information and excellent customer service. You'll promote products, manage orders, and ensure a smooth operation in the store. Ideal candidates have experience in a similar role and strong analytical skills. This role offers numerous benefits including employee discounts and opportunities for advancement.

Benefits

Inclusive working environment

Promotion of work-life balance

Exclusive employee discounts

Insurance benefits

Opportunities for advancement

Comprehensive training program

Student incentive program

Qualifications

• Experience in a similar role.
• Excellent customer service skills.
• Strong analytical skills.

Responsibilities

• Provide detailed product information to customers and associates.
• Promote and recommend products and services.
• Ensure shelves are stocked and merchandise displayed correctly.
• Manage orders and resolve issues.
• Provide excellent customer service through follow-ups.

Skills

Customer service skills

Analytical skills

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as :

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits : insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona customers and achieving our sales objectives, while growing in an environment where your analytical mind will be valued.

Your role

• Serve as the store expert by providing detailed product information to both customers and other RONA associates
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
• Keep shelves stocked and merchandise correctly displayed
• Prepare weekly flyer
• Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
• Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
• Other related tasks to ensure the store runs smoothly

What we're looking for

• Experience in a similar role
• Excellent customer service skills
• Strong analytical skills

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.