Private Banking Associate

RBC; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A large banking institution is seeking a Private Banking Associate in Ottawa, Canada. You will enhance the client experience by fulfilling servicing requests, champion digital education, and resolve client concerns. Fluency in Mandarin or Cantonese, strong communication skills, and proficiency in Microsoft Office are essential. The role offers a comprehensive rewards program including competitive compensation, development opportunities, and a collaborative working environment.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunities for development and coaching

Dynamic and collaborative team environment

Qualifications

• Must speak Mandarin or Cantonese fluently.
• Strong written and verbal communication skills in multiple languages.
• Proficient in Microsoft Office Suite.

Responsibilities

• Deliver high-level service through the Black Card Experience.
• Tailor client experiences for inbound requests.
• Resolve client concerns at first point of contact.
• Champion digital education for client engagement.

Skills

Mandarin / Cantonese speaking

Strong written and verbal communication skills in English, Mandarin, Cantonese

Strong working knowledge of Microsoft Office Suite

Proven client service skills

Excellent organizational skills

Education

Post-secondary education in Commerce or Business Administration

Job description

What is the opportunity?

As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choicep>

What will you do?

• You will be an everyday banking expert specialized in delivering the Black Card Experience through high‑level service and support, transaction excellence, digital education, and opportunity spotting.

• As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.

• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.

• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.

What do you need to succeed?

Must‑have

• Mandarin / Cantonese speaking

• Strong written and verbal communication skills in English, Mandarin, Cantonese

• Strong working knowledge of Microsoft Office Suite

• Proven client service skills

• Excellent organizational skills

Nice‑to‑have

• Minimum of 2 years of banking experience

• Completion of IFC or CSC

• Post‑secondary education in Commerce or Business Administration

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high‑performing team.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

Location

50 O'CONNOR ST, OTTAWA, CANADA

Employment Details

Work hours/week: 37.5
Employment Type: Full time
Platform: PERSONAL & COMMERCIAL BANKING
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-01-27
Application Deadline: 2026-02-28

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.