Privacy and Complaints Officer

Industrial and Commercial Bank of China (Canada); Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading banking institution in Canada is seeking a Compliance Officer to oversee the Bank’s Privacy Program and manage compliance issues. The ideal candidate will have extensive experience in compliance within the financial services sector and a Bachelor’s degree in a relevant field. This full-time permanent position is based at the Toronto Downtown Head Office.

Qualifications

• Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry.
• At least 7 years in a senior compliance role working closely with executive decision-makers.
• Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.

Responsibilities

• Oversee and manage the Bank’s Privacy Program to ensure compliance.
• Lead and manage the Bank’s Complaint Handling and Issue Management Programs.
• Prepare and review regulatory filings and reports to agencies.

Skills

Analysis

Communication

Problem-solving

Project management

Education

Bachelor’s degree in Legal Studies, Business Administration, or a related field

Job description

Department / Branch: Compliance Department

Reports To: Deputy Chief Compliance Officer

Employment Type: Full-Time Permanent

Location: Toronto Downtown Head Office

Responsibilities:

• Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
• Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
• Identify, assess, and prioritize compliance issues, and implement effective action plans;
• Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
• Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
• Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
• Develop, implement, and update relevant compliance policies and procedures;
• Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
• Prepare and deliver compliance-related presentations as required;
• Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
• Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
• Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
• Support other regulatory compliance tasks as assigned.

Qualifications:

• Bachelor’s degree in Legal Studies, Business Administration, or a related field;
• Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
• At least 7 years in a senior compliance role working closely with executive decision-makers;
• In-depth knowledge of Canadian privacy legislation and regulatory bodies;
• Strong understanding of evolving regulations and best practices in the financial sector;
• Demonstrated skills in analysis, communication, problem-solving, and project management;
• Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance

Industries

• Banking