Printer Production Systems Field Technician I

Ricoh Americas Corporation; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology solutions provider seeks a Production Systems Technology Service Specialist I in Vancouver. This role involves servicing and repairing high volume printers, managing territory and customer relationships, and providing technical support. The ideal candidate should have at least 4 years of field experience, strong troubleshooting abilities, and customer service skills. The company offers various benefits including medical, dental, and retirement plans, alongside a culture focused on excellence and collaboration.

Benefits

Medical, dental, and life insurance

Retirement plan with matching contributions

Tuition assistance programs

Paid vacation and holidays

Qualifications

• 4 years field experience including 1 year as TSC I.
• Sustained 'Exceeds Expectations' performance level.
• A+ or Net+ certifications are an asset.
• High Volume, Color Graphics trained preferred.

Responsibilities

• Service and repair High Volume printing systems.
• Manage territory, inventory and customer relationships.
• Perform troubleshooting, diagnostics, and repairs.
• Complete all required administrative tasks accurately.

Skills

Customer service

Troubleshooting

Technical communication

Color differentiation

Education

A+ or Net+ certifications

4 years field experience

Job description

A technology solutions provider seeks a Production Systems Technology Service Specialist I in Vancouver. This role involves servicing and repairing high volume printers, managing territory and customer relationships, and providing technical support. The ideal candidate should have at least 4 years of field experience, strong troubleshooting abilities, and customer service skills. The company offers various benefits including medical, dental, and retirement plans, alongside a culture focused on excellence and collaboration.