Print & Services Team Lead — Elevate Customer Experience

Staples Canada; Courtenay; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company in Courtenay is seeking a Print & Services Supervisor to lead customer engagement and drive sales. Responsibilities include managing a team, ensuring operational excellence in services, and training staff. Ideal candidates will have over three years of retail experience and a background in print/graphic communications. The role offers benefits such as health coverage, performance bonuses, and associate discounts.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.

Responsibilities

• Model and coach the selling model within the store.
• Execute and communicate promotional items to maximize sales.
• Lead areas in the store, focusing on achieving goals.
• Manage operational excellence and store brand standards.
• Conduct training of associates and inspire continuous learning.

Job description

A leading retail company in Courtenay is seeking a Print & Services Supervisor to lead customer engagement and drive sales. Responsibilities include managing a team, ensuring operational excellence in services, and training staff. Ideal candidates will have over three years of retail experience and a background in print/graphic communications. The role offers benefits such as health coverage, performance bonuses, and associate discounts.