Print Services Coordinator

BGIS; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading facility management company in Montreal is looking for a candidate to operate reprographics equipment and manage incoming customer queries. Responsibilities include document handling, client interactions, and supporting facility operations. Ideal candidates will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications.

Qualifications

• Experience working in a Customer Service Center environment.
• Ability to respond quickly to change and demonstrate flexibility.
• Strong communication skills and professionalism.

Responsibilities

• Operate, maintain, and troubleshoot reprographics equipment.
• Manage incoming phone queries and requests.
• Assist with visitor/contractor management.

Skills

Customer service experience

Professional telephone manner

Attention to detail

Computer proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Reprographics:

• Operate, maintain, and troubleshoot reprographics equipment including copiers, printers, scanners, plotters, and binding machines.
• Process incoming print, copy, and scan requests—ensuring accuracy, formatting consistency, and adherence to project deadlines.
• Handle confidential and sensitive documents with discretion.
• Perform large-format printing and document finishing (binding, laminating, trimming, etc.).
• Monitor supply levels (paper, toner, ink, binding materials) and order replacements proactively.
• Maintain an organized workflow and log of all print jobs, including billing or chargeback codes as required.
• Provide routine maintenance and coordinate service calls with vendors when needed.
• Assist with digital document management and archival scanning when applicable.
• Collaborate with project teams to ensure print quality and file specifications meet standards (e.g., engineering drawings, architectural plans, or proposal documents).
• Ensure compliance with company policies, safety procedures, and equipment usage guidelines.

Facility Technical knowledge

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Experience/Qualifications:

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good keyboard skills, speed and accuracy.
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!