Print Production Field Service Technician

Xerox Corporation; Victoria; On-site; CAD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Wellness credits

Paid time off, holidays, and personal

401(k) program with company matching

Job summary

Xerox Corporation in Victoria, BC, is seeking a Field Service Technician (Production) to diagnose, maintain, and repair large-scale production equipment. In this hands-on, customer-facing role, you will minimize downtime and maximize equipment availability while delivering service per SLA.

You will travel as needed, perform diagnostics, software loads, and remote resolutions, and serve as a technical resource for customers and teammates.

Qualifications

• Advanced electromechanical troubleshooting experience with multimeter and schematics.
• Experience diagnosing, maintaining, and repairing complex electromechanical equipment.
• Strong customer service, problem-solving, time management, and organizational skills.
• Valid driver's license and ability to meet company vehicle safety standards.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair large-scale production equipment.
• Perform software loads, installations, removals, and retrofits.
• Manage service calls and resolve equipment issues per SLAs.
• Serve as primary customer contact for maintenance and inventory needs.
• Provide guidance to teammates on procedures and repairs.

Skills

Electromechanical troubleshooting

Diagnostics & repairs

Customer service

Time management

Driver's license

Tools

Multimeter

Electrical schematics

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

Hourly:Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview

Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing role, you will diagnose, maintain, and repair large-scale production equipment while helping customers maximize equipment availability and performance. You will serve as a key technical resource for customers and colleagues while delivering service in accordance with established Service Level Agreements (SLAs).

Must hold a U.S. visa to be eligible for travel to the United States for training.

Why Join This Team

• Apply advanced electromechanical and troubleshooting expertise to large-scale production equipment
• Receive technical training designed to expand your product and service knowledge
• Serve as an experienced technical resource and share repair best practices with team members
• Access career development opportunities within a supportive and collaborative organization
• Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
• Participate in a 401(k) program with company matching
• Receive paid time off, holidays, and personal days

What You Will Do

• Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical expertise
• Perform maintenance activities including technical diagnostics, software loads, installations, removals, retrofits, and remote resolution
• Manage service calls and resolve equipment issues in accordance with customer SLAs
• Serve as a primary customer contact for equipment maintenance, production support, and supply inventory requirements
• Provide technical assistance and guidance to team members regarding procedures, equipment repairs, and service best practices

What You Need to Succeed

• Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics
• Experience performing diagnostics, maintenance, and repairs on complex electromechanical equipment
• Strong customer service, problem-solving, time management, and organizational skills
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
• This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company’s motor vehicle safety standards.

How We Set You Up for Success

• Structured new-hire and technical training focused on equipment, diagnostics, and service procedures
• Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
• Training and resources to build comprehensive knowledge of equipment and inventory requirements
• Hands-on preparation to independently complete service calls accurately and efficiently
• Opportunities to expand your technical expertise while supporting and sharing knowledge with other team members