Print Production Associate - Mississauga, ON

Xerox; Mississauga; On-site; CAD 30,000 - 62,000; Full time

Job summary

A global technology company in Mississauga is looking for a Service Delivery Associate to ensure service excellence and customer satisfaction. Responsibilities include operating office equipment, mail handling, and delivering outstanding customer service. The ideal candidate has a high school diploma and strong communication skills. Opportunities for growth within the company are provided, including comprehensive benefits.

Benefits

Paid time off

Career development opportunities

Comprehensive benefits package

Qualifications

• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Responsibilities

• Operate office and production equipment for optimal performance.
• Perform mail handling duties including sorting and distribution.
• Deliver excellent customer service as a key daily contact.

Skills

Strong interpersonal and communication skills

Ability to multitask and manage priorities

Functional knowledge of Microsoft Office

High attention to detail and organization

Ability to work independently

Comfortable with physical tasks

Education

High School Diploma or equivalent

Job description

General Information

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City Mississauga

State/Province Ontario

Country Canada

Department DELIVERY_ACCOUNT_OPERATIONS

Date Tuesday, October 14, 2025

Working time Full-time

Ref# 20036528

Job Level Individual Contributor

Job Type Experienced

Job Field DELIVERY_ACCOUNT_OPERATIONS

Seniority Level Associate

Currency CAD - Canada - CA

Annual Base Salary Minimum 30,600

Annual Base Salary Maximum 61,200

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Purpose

The Service Delivery Associate plays a critical role in executing on‑site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

Primary Responsibilities

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly elevate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast‑paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem‑solve operational issues.
• Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education & Experience

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Additional Benefits

• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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