Principal Trainer, Epic

EO ENHANCE Ontario; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Defined Benefit pension plan

Health benefits package

Enroute Program

Tuition Assistance Program

Job summary

EO ENHANCE Ontario is seeking a Principal Trainer for Epic to lead role-based training content development and delivery across seven hospitals in the Central East Ontario network. This temporary, full-time role requires Epic experience and certification, strong problem-solving, and excellent stakeholder communication.

You will design materials, credential local CTs and support end users during implementations.

Qualifications

• Previous training or operations experience with Epic preferred.
• Epic certification in the relevant application preferred.
• Ability to identify and communicate operational issues and drive resolution with high end user satisfaction.
• Strong understanding of workflows and procedures related to relevant applications.

Responsibilities

• Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office)
• Designing, developing and maintaining instructional materials
• Maintaining policy and procedure documentation
• Incorporating feedback from others into existing training and training administration procedures
• Learning new content and consulting with subject matter experts to develop training materials and answer participant questions
• Training and credentialing local CTs as needed
• Collaborating with other regional PTs
• Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session
• Presenting information verbally and in writing clearly
• Managing projects by prioritizing projects and creating timelines
• Supporting regional team analysts on triaging and discussing tickets when needed
• Supporting regional team analysts on issue resolution, workflow optimization, and end users communication when needed

Skills

Epic system training

Clear communication

Problem solving

Stakeholder collaboration

Time management

Attention to detail

Adaptability

Learning new software

Education

Epic certification

Job description

Job Number: JR103124

Job Title: Principal Trainer, Epic

Department: EO ENHANCE Ontario - PMO-Training

Job Category: Professional Hospital

Location: EO Head Office

Job Type: Temporary (Fixed Term), Full time

Contract Duration: 14 months

Number of Positions: 1

Hours: Days, Afternoons

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as "EO") is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System ("CIS") to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Responsibilities

• Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office)
• Designing, developing and maintaining instructional materials
• Maintaining policy and procedure documentation
• Incorporating feedback from others into existing training and training administration procedures
• Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions
• Training and credentialing local CTs as needed
• Collaborating with other regional PTs
• Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session
• Presenting information verbally and in writing in a clear and easy-to-understand manner
• Managing projects by prioritizing projects and by creating and adhering to timelines
• Supporting the regional team analysts on triaging and discussing the tickets when needed
• Supporting the regional team analysts on issue resolution, workflow optimization, and end users communication when needed

Requirements

• Previous training or operations experience with Epic preferred
• Epic certification in the relevant application preferred
• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to relevant applications.
• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Accommodation and Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to among them. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.

Comprehensive perks

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative
• Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
• Recognition events
• Leadership Development and Learning Programs
• Tuition Assistance Program

We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care.