Principal Technical Development Toolkit Specialist

Entrust Limited; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading security solutions provider in Canada is seeking a Principal Technical Development Toolkit Specialist to lead customer support initiatives and drive the integration of their security solutions. The ideal candidate will have strong technical troubleshooting skills and experience with Java and REST APIs. Join us to contribute to secure and innovative technology solutions in a collaborative environment.

Benefits

Career growth investment

Flexible work options

Inclusive culture

Qualifications

• Experience with enterprise security product implementations.
• Demonstrated success in developing high-quality software solutions.
• Ability to influence across teams.

Responsibilities

• Lead advanced technical troubleshooting and customer support.
• Design and develop sample applications utilizing Entrust Toolkits.
• Collaborate cross-functionally with DevOps, Product Management, and R&D.

Skills

Technical troubleshooting

Java expertise

REST APIs knowledge

C/C++ familiarity

Customer service orientation

Education

Bachelor’s degree in Computer Science or Electrical Engineering

Tools

PostgreSQL

SSL certificates

Active Directory

Job description

Welcome

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

Entrust is seeking a Principal Technical Development Toolkit Specialist (Principal Tech Support Specialist) who is passionate about helping customers succeed with our Toolkits and APIs, which integrate with our PKI and Identity Solutions. This role is ideal for someone who thrives on solving complex challenges and enjoys working directly with customers to deliver secure, high‑impact solutions.

As a member of our collaborative team, including product managers, developers, QA engineers, and technical support, you’ll play a key role in ensuring our customers deploy and integrate our technologies successfully. You’ll be at the intersection of innovation, software design, and cybersecurity.

If you’re driven by curiosity, enjoy continuous learning, and value teamwork, Entrust offers the environment and mission to help you grow and make a difference.

Key Responsibilities

• Lead advanced technical troubleshooting and customer support initiatives.
• Design and develop sample applications utilizing Entrust Toolkits.
• Demonstrate strong understanding of SOAP / REST APIs and ITIL frameworks within SaaS environments.
• Collaborate cross‑functionally with DevOps, Product Management, and R&D teams.
• Ensure escalations to R&D are complete, actionable, and well‑documented.
• Create and maintain custom tools to support customer deployments and internal processes; deliver training as needed.
• Monitor, track, and analyze customer issues to identify trends and drive product and process improvements.
• Provide detailed product feedback informed by customer interactions and use cases.
• Assess and analyze security vulnerabilities, delivering in‑depth technical evaluations.
• Act as a key technical liaison during critical or major Cloud Service incidents, working closely with R&D and DevOps.

Basic Requirements

• Experience with enterprise security product implementations.
• Demonstrated success in developing high‑quality software solutions, with expertise Java, Rest APIs. C/C++ is an asset but not essential.
• Strong service delivery and communication skills.
• Ability to influence across teams and levels.
• Customer service orientation.
• A willingness to travel as needed.
• Must have unrestricted authorization to work in Canada.

Preferred Qualifications

• Bachelor’s degree in Computer Science or Electrical Engineering.
• 3+ years’ experience with PKI concepts and practices.
• SSL certificates, smartcards / tokens, HSMs, PKCS #11.
• PostgreSQL or other relational databases.
• Web servers and application servers.
• LDAP, X.500 directory servers and Active Directory.
• Knowledge of application frameworks and web services development.
• Familiarity with X.509 standards, CMP, PKCS #7, S/MIME and SSL.
• Networking and Deep Packet analysis.

Benefits

• Career Growth: we invest in your professional journey.
• Flexibility: remote, hybrid, or on‑site options.
• Collaboration: your voice matters in a culture of shared ideas.
• Diversity & inclusion: we value all identities and foster an inclusive community.

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions—and every day, our technologies issue and manage more than 10 million secure identities.

Join us. Together we’ll create solutions for a more connected, mobile and secure life. For more information, visit
follow us on Twitter, YouTube and LinkedIn.

Equal Opportunity

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Recruiter

Grace Rusingiza