Principal Tech Support Specialist

Entrust Datacard; Saint John; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A security solutions company in Saint John is seeking a Principal Technical Specialist to lead technical troubleshooting and customer support. This role involves developing applications with Entrust Toolkits, collaborating with various teams, and providing customer-focused solutions. The ideal candidate will have a Bachelor's degree in a relevant field and experience with enterprise security implementations. The company values curiosity, teamwork, and offers a flexible work environment.

Benefits

Career growth opportunities

Flexible work options

Diversity and inclusion programs

Qualifications

• Experience with enterprise security product implementations.
• Demonstrated success in developing high-quality software solutions.
• Willingness to travel as needed.
• Must have unrestricted authorization to work in Canada.

Responsibilities

• Lead advanced technical troubleshooting and customer support initiatives.
• Design and develop sample applications utilizing Entrust Toolkits.
• Collaborate cross-functionally with DevOps, Product Management, and R&D teams.
• Provide detailed product feedback informed by customer interactions.

Skills

Java

REST APIs

C/C++

Customer service orientation

Strong service delivery skills

Ability to influence

Strong communication skills

Education

Bachelor’s degree in Computer Science or Electrical Engineering

Job description

Overview

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our people are at the core of our success—curiosity, dedication, and innovation drive our work.

Position Overview: Entrust is seeking a Principal Technical Specialist who is passionate about helping customers succeed with our Toolkits and APIs, which integrate with our PKI and Identity Solutions. This role is ideal for someone who thrives on solving complex challenges and enjoys working directly with customers to deliver secure, high-impact solutions.

As a member of our collaborative team, including product managers, developers, QA engineers, and technical support, you’ll play a key role in ensuring our customers deploy and integrate our technologies successfully. You’ll be at the intersection of innovation, software design, and cybersecurity.

If you’re driven by curiosity, enjoy continuous learning, and value teamwork, Entrust offers the environment and mission to help you grow and make a difference.

Key Responsibilities

• Lead advanced technical troubleshooting and customer support initiatives.
• Design and develop sample applications utilizing Entrust Toolkits.
• Demonstrate strong understanding of SOAP/REST APIs and ITIL frameworks within SaaS environments.
• Collaborate cross-functionally with DevOps, Product Management, and R&D teams.
• Ensure escalations to R&D are complete, actionable, and well-documented.
• Create and maintain custom tools to support customer deployments and internal processes; deliver training as needed.
• Monitor, track, and analyze customer issues to identify trends and drive product and process improvements.
• Provide detailed product feedback informed by customer interactions and use cases.
• Assess and analyze security vulnerabilities, delivering in-depth technical evaluations.
• Act as a key technical liaison during critical or major Cloud Service incidents, working closely with R&D and DevOps.

Basic Requirements

• Experience with enterprise security product implementations.
• Demonstrated success in developing high-quality software solutions, with expertise Java, Rest APIs. C/C++ is an asset but not essential.
• Strong service delivery and communication skills.
• Ability to influence across teams and levels.
• Customer service orientation.
• A willingness to travel as needed.
• Must have unrestricted authorization to work in Canada

Preferred Qualifications

• Bachelor’s degree in Computer Science or Electrical Engineering.
• 3+ years’ experience with:
• Understanding of PKI concepts and practices
• SSL certificates, smartcards/tokens, HSMs, PKCS #11
• PostgreSQL or other relational databases.
• Web servers and application servers
• LDAP, X.500 directory servers and Active Directory
• Knowledge of application frameworks and web services development
• Familiarity with X.509 standards, CMP, PKCS #7, S/MIME and SSL
• Networking and Deep Packet analysis

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions—and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life. For more information, visit www.entrust.com. Follow us on Twitter, YouTube and LinkedIn.

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

NO AGENCIES, NO RELOCATION

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What to Expect

At Entrust, we don’t just offer jobs—we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: We’re invested in your professional journey with learning-forward initiatives and exciting challenges.
• Flexibility: Remote, hybrid, or on-site options to fit your lifestyle.
• Collaboration: Your voice matters; teams collaborate to build a better tomorrow.

We believe in securing identities—and valuing all identities. Our culture is built on diversity, inclusion, and respect. We offer unconscious bias training for leaders and global affinity groups to connect colleagues worldwide.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

EEO/AA/Disabled/Veterans Employer statements apply to US roles; Entrust values diversity and inclusion for all roles and candidates.

If you require an accommodation, contact [e-mail].

Recruiter: Grace Rusingiza, [e-mail]