Principal Solutions Consultant – Municipal Technology

Chapman Tate Associates; Canada; Remote; CAD 120,000 - 160,000; Full time

Job summary

Chapman Tate Associates seeks a Principal Solutions Consultant to translate municipal operations and finance knowledge into technology-enabled business improvements. You will lead requirement gathering, design functional solutions, and guide cloud-based implementations for public sector clients.

The role blends consulting, process improvement, and customer engagement across the full project lifecycle, with remote-based work available in Canada. Strong municipal domain experience is essential.

Qualifications

• Strong understanding of municipal operations and public sector processes.
• Experience with business systems and enterprise applications.
• Ability to translate municipal requirements into technical designs.
• Familiarity with cloud-based applications and implementation lifecycles.

Responsibilities

• Lead discovery workshops with municipal stakeholders and capture requirements.
• Analyze local government processes to identify efficiency and automation opportunities.
• Translate business and financial requirements into functional solution designs.
• Configure and support cloud-based business applications to meet client needs.
• Support data migration, testing, training and go-live activities.
• Provide functional expertise across municipal processes and systems.
• Collaborate with technical teams and customer-facing colleagues.
• Investigate complex challenges and propose practical solutions.
• Build trusted client relationships and guide transformation journeys.
• Contribute to ongoing improvements in consulting methodologies.

Skills

Municipal operations

Business analysis

Solution design

Requirements gathering

Education

Bachelor's degree in IT/Business or related

Tools

CRM systems

Salesforce (advantageous)

Job description

Principal Solutions Consultant – Municipal Technology & Digital Transformation

Location: Remote – Canada

Employment: Full-Time, Permanent

Travel: Up to 30%

Take Your Municipal Expertise into Technology Consulting

Are you an experienced municipal professional or technology consultant looking to apply your knowledge in a new and exciting direction?

We are working with a growing technology organisation seeking a Principal Solutions Consultant with a strong understanding of municipal operations, business processes and enterprise applications.

This is an excellent opportunity to combine your knowledge of local government with modern technology, helping public sector organisations improve operational efficiency, streamline processes and deliver better services to their communities.

Whether your background is in municipal finance, revenue management, business systems, software implementation or digital transformation, this role offers the opportunity to make a meaningful impact.

The Opportunity

As a Principal Solutions Consultant, you will work closely with municipal and public sector stakeholders to understand their operational challenges and deliver practical, technology-led improvements.

You will play an important role across the full project lifecycle, from initial discovery and requirements gathering through solution design, configuration, implementation and ongoing optimisation.

The role combines functional consulting, business process improvement and customer engagement, making it particularly suited to someone who understands how municipal organisations operate and enjoys translating complex requirements into effective solutions.

Key Responsibilities:

• Lead discovery workshops and requirements-gathering sessions with municipal stakeholders.
• Analyse local government processes and identify opportunities for efficiency, automation and modernisation.
• Translate operational and financial requirements into functional solution designs.
• Configure and support cloud-based business applications to meet customer needs.
• Support implementation activities, including data migration, testing, training and go-live.
• Provide functional expertise across municipal business processes and associated systems.
• Collaborate with technical specialists, implementation teams and customer-facing colleagues.
• Investigate complex functional challenges and recommend practical solutions.
• Build trusted relationships with customers, providing guidance throughout their technology transformation journey.
• Contribute to continuous improvements in consulting methodologies and solution delivery.

What We're Looking For

We are particularly interested in professionals who understand the operational complexities of municipal government and have experience working with business-critical systems.

Relevant experience may include:

• Municipal finance, accounting, budgeting or financial management.
• Property taxation, assessment, revenue collection or billing operations.
• Utility services, customer accounts or receivables management.
• Municipal administration, citizen services or other local government functions.
• ERP, financial management, CRM or municipal business applications.
• Business analysis, systems implementation, functional consulting or process improvement.
• Cloud technology platforms, including Salesforce or similar enterprise applications.

Salesforce experience would be advantageous but is not essential.

We are equally interested in individuals who bring strong municipal operational knowledge and experience working with business systems, even if they have not previously worked in a dedicated consulting role.

You may currently be working as a:

• Municipal Systems Analyst or Business Analyst
• Municipal Finance or Revenue Systems Specialist
• ERP / CRM Functional Consultant
• Municipal Software Implementation Consultant
• Business Applications Specialist
• Digital Transformation or Business Process Improvement Lead

If you understand municipal operations and enjoy solving business challenges through technology, we would welcome a conversation.

Why Explore This Opportunity?

• Apply your municipal experience in a growing technology consulting environment.
• Work on meaningful transformation initiatives supporting local government organisations.
• Gain exposure to modern cloud-based applications and digital solutions.
• Develop your consulting, solution design and implementation expertise.
• Work alongside experienced professionals in a collaborative delivery environment.
• Enjoy the flexibility of a remote-based role within Canada.
• Take on a position offering autonomy, variety and long-term career development.

Interested in Learning More?

If you have a background in municipal operations, municipal software, local government finance or enterprise systems implementation, this could be an excellent next step.

You don't necessarily need to be an established consultant. We're interested in speaking with individuals who combine strong municipal knowledge with an understanding of how technology can improve business operations.