Principal Software Engineer, MarTech Platforms & Digital Enablement

Sun Life Financial; Toronto; On-site; CAD 100,000 - 143,000; Full time

Job summary

Sun Life Financial in Toronto, Ontario, seeks a seasoned Senior MarTech & Customer Engagement Engineer to shape enterprise customer experiences by designing scalable platforms spanning data, journey orchestration, personalization and activation across channels.

You will mentor engineers, drive DevSecOps and cloud-native patterns, champion Snowflake-based activation, APIs, and event-driven services, and collaborate with Product, Marketing, Architecture and Data teams to deliver measurable

Qualifications

• Deep experience designing enterprise-scale MarTech solutions.
• Knowledge of CDPs, journey orchestration, personalization and consent management.
• Experience with platforms such as Adobe Experience Platform, Adobe Target, Hightouch, Braze, Salesforce Data Cloud.

Responsibilities

• Define and execute the technical strategy for Sun Life's customer engagement platforms.
• Design and implement capabilities across data, orchestration, personalization and channel activation.
• Lead platform patterns, APIs, and event-driven services.
• Mentor engineers and guide cross-team collaboration.

Skills

MarTech expertise

CDP & orchestration

Snowflake data platform

Java / Spring Boot

Python

TypeScript / APIs

Docker / Kubernetes

Leadership

Mentoring engineers

Strong communication

Tools

Snowflake

Kafka

Docker

Kubernetes

Adobe Experience Platform

Salesforce Data Cloud

Braze

Hightouch

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Operating at the intersection of MarTech, software engineering, data platforms, and digital experience delivery, you'll help drive Sun Life's transition to a modern, composable, warehouse-native architecture powered by Snowflake, cloud-native technologies, and event-driven platforms. If you're passionate about building scalable solutions that impact millions of customers while influencing enterprise technology strategy, we'd love to hear from you.

What You'll Do?

Lead MarTech & Customer Engagement Engineering

• Define and execute the technical strategy for Sun Life's customer engagement and marketing technology platforms.
• Design and implement capabilities across customer data, audience management, journey orchestration, personalization, decisioning, and channel activation.
• Establish reusable platform patterns that drive scale across business lines.
• Champion composable and warehouse-native architectures that accelerate delivery and simplify operations.

Activate Customer Data at Scale

• Help establish Snowflake as the foundation of Sun Life's customer engagement ecosystem.
• Develop activation patterns that enable customer data to seamlessly power marketing, digital, service, and advisor experiences.
• Define customer data models, identity frameworks, event architectures, and integration standards.
• Deliver batch, near real-time, and real-time engagement capabilities.

Build Enterprise-Grade Platforms & Integrations

• Design APIs, microservices, and event-driven services connecting marketing, digital, and enterprise systems.
• Develop scalable integration patterns across SaaS platforms, core business systems, mobile applications, and web experiences.
• Leverage cloud-native technologies, event streaming, and platform engineering practices to improve efficiency and reusability.
• Ensure solutions are secure, resilient, observable, and aligned with enterprise architecture standards.

Influence Enterprise Technology Direction

• Partner with Product, Marketing, Architecture, Data Engineering, and Agile teams to define platform roadmaps and strategic priorities.
• Lead architectural discussions and influence critical technology decisions.
• Evaluate build-versus-buy opportunities, manage technical debt, and identify modernization initiatives.
• Mentor engineers and provide technical leadership across teams and communities of practice.

Champion Engineering Excellence

• Establish best practices for DevSecOps, CI/CD, testing, observability, and release management.
• Drive automation and operational efficiencies across engineering teams and platforms.
• Foster a culture of innovation, continuous improvement, and technical excellence.

What You'll Bring?

MarTech Expertise

• Deep experience designing and implementing enterprise-scale MarTech solutions.
• Strong knowledge of: Customer Data Platforms (CDPs) Journey orchestration Marketing automation Personalization and decisioning Customer identity and consent management Omnichannel activation
• Experience with platforms such as: Adobe Experience Platform (AEP) / Adobe Target Hightouch Salesforce Data Cloud Braze
• We value your ability to architect, integrate, and scale customer engagement solutions more than expertise in any one platform.

Data & Platform Engineering

• Hands-on experience with Snowflake or modern cloud data platforms.
• Expertise in warehouse-native activation and composable architecture patterns.
• Strong understanding of customer data models, APIs, integrations, and event-driven architectures.
• Familiarity with Kafka, streaming technologies, and modern data ecosystems.

Software Engineering Leadership

• 10+ years of software engineering experience, including experience at a Staff, Principal, or equivalent technical leadership level.
• Strong hands-on experience with: Java / Spring Boot / Python JavaScript / TypeScript APIs and Microservices Docker and Kubernetes
• Deep understanding of distributed systems, cloud-native architecture, and engineering best practices.

Leadership & Communication

• Demonstrated ability to influence technical direction across multiple teams and stakeholders.
• Strong communication skills with the ability to translate complex technical concepts into business outcomes.
• Experience mentoring engineers and building high-performing technical teams.
• Proven ability to balance immediate delivery needs with long-term platform strategy.

What Success Looks Like?

In this role, you'll help Sun Life: Establish a modern, warehouse-native customer engagement ecosystem. Reduce reliance on legacy, campaign-centric marketing platforms. Deliver real-time, event-driven personalization across channels. Accelerate delivery through reusable services, APIs, and data products. Expand self-service capabilities while maintaining strong governance and security. Build the foundation for AI-driven decisioning, personalization, and customer engagement at scale.

What's in it For You?

This is a unique opportunity to shape the future of customer engagement at one of Canada's leading financial services organizations. You'll combine technical leadership, modern MarTech, cloud data platforms, digital experiences, and enterprise architecture to create meaningful impact for millions of clients.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position.

Salary Range: 100,000/100 000 - 143,000/143 000

Job Category: IT - Application Development

Posting End Date: 26/10/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers