Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687

Export Development Canada | Exportation et développement Canada; Montreal (administrative region); Hybrid; CAD 112,000 - 149,000; Full time

Job summary

Export Development Canada | Exportation et développement Canada invites applications for a Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation. This permanent, full-time role supports Canada’s global trade ambitions, leveraging ServiceNow CSM and automation to streamline enterprise workflows.

You may work from Ottawa headquarters or from Community Hubs in Toronto, Montreal, or Vancouver under a hybrid model.

Qualifications

• Experience with enterprise workflow platforms.
• Strong knowledge of ServiceNow CSM and automation.
• Ability to design scalable enterprise architecture.

Skills

ServiceNow

CSM

Automation

Enterprise Architecture

Job description

Application deadline: October 1, 2026, 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position:

Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation

Employment Type:

Permanent

Compensation Details:

• Infra. Platform Architect 19: Salaries typically range from $112,006 to $149,341 annually, based on qualifications and experiences, plus a performance-based incentive

Location:

• Export Development Canada operates under a hybrid work model, with employees currently required to work from the office two days per week. Effective September 2026, this requirement will increase to three days per week and will be implemented gradually through a phased approach based on employee location. (subject to change).
• This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto, Montreal, or Vancouver.