Principal Customer Success Manager - Enterprise

CaptivateIQ; Canada; Remote; CAD 100,000 - 130,000; Full time

Job summary

A leading SaaS company in Canada is seeking a Customer Success Manager to develop success plans for enterprise customers. You will lead onboarding and maintain relationships with C-suite stakeholders. Candidates should have over 5 years of experience, strong communication skills, and the ability to manage complex implementations. The role offers a competitive salary and comprehensive benefits package.

Benefits

Salary up to $130,000 per year

Flexible vacation days and quarterly mental health days

Comprehensive benefits package covering medical, dental, and vision

Opportunities for professional development

Access to latest Apple products

Engagement in Employee Resource Groups (ERGs)

Qualifications

• 5+ years in Customer Success, Account Management, or a similar role in SaaS.
• Proven experience owning and growing enterprise customer relationships with $100k+ ARR.
• Ability to operate independently, drive strategy, and thrive in ambiguity.

Responsibilities

• Develop tailored success plans for enterprise customers.
• Lead onboarding, adoption, and expansion efforts.
• Build and maintain strong relationships with customer stakeholders.

Skills

Customer Success

Account Management

Consultative Communication

Business Acumen

Job description

Employer Industry: Sales Performance Management

Why consider this job opportunity:

• Salary up to $130,000 per year
• Flexible vacation days and quarterly mental health days for recharging
• Comprehensive benefits package covering 100% of medical, dental, and vision for employees, with 75% coverage for dependents
• Opportunities for professional development and growth within the organization
• Access to the latest Apple products to enhance work efficiency
• Engage in Employee Resource Groups (ERGs) that support diversity and inclusion initiatives

What to Expect (Job Responsibilities):

• Develop tailored success plans for enterprise customers based on their business goals and use cases
• Lead onboarding, adoption, quarterly business reviews (QBRs), renewals, and expansion efforts for your book of business
• Build and maintain strong relationships with customer stakeholders, including C-suite leaders
• Collaborate closely with internal teams to address customer pain points and close product gaps
• Leverage data and insights to create compelling value stories and manage risk proactively

What is Required (Qualifications):

• 5+ years in Customer Success, Account Management, or a similar role in SaaS
• Proven experience owning and growing enterprise customer relationships with $100k+ ARR
• Strong executive presence, consultative communication skills, and business acumen
• Experience managing complex product implementations and long customer lifecycles
• Ability to operate independently, drive strategy, and thrive in ambiguity

How to Stand Out (Preferred Qualifications):

• Bonus: experience with RevOps, sales performance management, or compensation software

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