Principal Customer Success Executive- Public Sector

ServiceNow; Calgary; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading cloud technology firm in Calgary is seeking an experienced professional to lead high-complexity transformations for strategic customers. The ideal candidate will have over 15 years in client-facing roles, focusing on account management and consulting. You will engage with senior executives, driving operational consistency and leveraging cutting-edge AI technology. This position offers competitive salary and opportunities for growth within a collaborative environment.

Benefits

Competitive salary

Opportunities for bonuses

Flexible work arrangements

Career advancement opportunities

Qualifications

• 15+ years in client-facing roles focused on account management, consulting, or transformation leadership.
• Experience with IT Strategy, HR, Security Operations, and IT Governance.
• PMP certification preferred.

Responsibilities

• Lead high-complexity transformations for strategic customers.
• Identify professional services pipeline opportunities.
• Drive operational consistency by standardizing methodologies.

Skills

Account management

Consulting

Transformation leadership

Project management

Collaborating with senior IT leaders

Job description

Overview

Employer Industry: Cloud Computing and IT Service Management

Why consider this job opportunity:

• Competitive salary with opportunities for bonuses and performance incentives
• Opportunity for career advancement and growth within a leading technology company
• Flexible work persona options, including remote work
• Work with cutting-edge AI technology to drive business transformation
• Collaborative and inclusive work environment fostering innovation
• Engage with senior executives and make a significant impact on customer success

What to Expect (Job Responsibilities)

• Lead high-complexity transformations for strategic customers, ensuring alignment with governance frameworks and customer objectives
• Identify professional services pipeline opportunities and provide pre-sales support as needed
• Collaborate with the Impact team to create executive-ready narratives from customer insights
• Shape customer organizational strategies by identifying trends and providing industry-specific thought leadership
• Drive operational consistency by standardizing methodologies and ensuring adherence to quality standards

What is Required (Qualifications)

• Canadian citizenship or permanent residency and residing in Calgary, Canada
• Minimum of 15+ years in client-facing roles focused on account management, consulting, or transformation leadership
• Significant experience collaborating with senior IT and business leaders, translating corporate strategies into actionable objectives using ServiceNow technology
• Project management experience required; PMP preferred
• Experience in critical subject areas such as IT Strategy, HR, Security Operations, and IT Governance

How to Stand Out (Preferred Qualifications)

• Demonstrated experience in leveraging AI for decision-making and problem-solving
• Experience in executive-level leadership roles with a proven track record of influencing senior stakeholders
• Background in project problem diagnosis, solution development, and client communication
• Familiarity with IT processes and project delivery methodologies (SDLC)

#CloudComputing #ITServiceManagement #CustomerSuccess #AIIntegration #CareerGrowth

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