Principal Associate, Product Management

Capital One; Toronto; Hybrid; CAD 134,000 - 153,000; Full time

Benefits offered by this job

Health coverage

Work From Home allowance

Mental health coverage

Tuition subsidies

Hybrid work model

Job summary

Capital One Canada is seeking a Principal Associate in Product Management based in Toronto. You will lead cross-functional teams in Tech, Data, Strategy, and Design to define roadmaps and deliver customer-centered credit products.

The role emphasizes ownership of outcomes, data-driven decision making, and collaboration with stakeholders to scale data and ML platforms, improve eligibility tooling, and create digital experiences that reduce fraud and improve payment outcomes.

Qualifications

• At least 3 years of Product Management experience with software products.
• Experience delivering a software product.
• Strong quantitative and qualitative skills; able to make data-driven decisions.

Responsibilities

• Lead sourcing and synthesis of customer discovery to define long-term vision.
• Turn customer insights into actionable strategies and prioritize for the team.
• Own and prioritize the product roadmap to deliver business outcomes with cross-functional alignment.
• Define KPIs and measure progress, adjusting the roadmap based on data.

Skills

Product Management

Data-driven decisions

Stakeholder communication

Analytical thinking

Education

Bachelor’s Degree in Business/Finance/Engineering

Job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Principal Associate, Product Management

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. Leveraging the power of data and technology, we’re where product professionals come to solve complex problems and shape customer experiences that have influence across industries.

About The Team

At Capital One Canada, our Product Management team is on a mission to redefine financial well-being and empower millions of Canadians by improving access to credit. We don’t just manage roadmaps or check boxes—we fall in love with complex problems and take true ownership of business outcomes.

Collaboration is at the heart of how we deliver bold, industry-leading customer experiences. Working closely with cross-functional partners in Tech, Data, Strategy, and Design, we balance fast-paced innovation with multi-layered risk to shape products that drive meaningful impact. If you thrive on autonomy, continuous learning, and building what’s next, you’ll fit right in.

About The Role

• Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.
• Enhance the credit card application experience to encourage early adoption of digital habits.
• Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.
• Create easy digital solutions that help customers address fraud and easily get back to using their card.
• Develop assistance programs to help customers who are struggling with their payments
• Provide customers with relevant details about their account, conveniently within the mobile app.

Your Responsibilities:

Human Centered

• You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
• You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

Business Focused

• You’ll own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
• You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven

• You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

Transformational Leadership

• You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

We want you if you are:

• Intellectually Curious. You ask why, you explore and you're not afraid to blurt out your crazy idea. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Your team knows their priorities and why they’re doing what they’re doing. You can always rally associates to work with you.
• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

• At least 3 years of Product Management experience with software products
• Experience successfully delivering a software product
• Strong quantitative and qualitative skills; able to make data-driven decisions and provide recommendations to drive action

Preferred Qualifications:

• Bachelor’s Degree in Business, Finance, Engineering or related field
• 5+ years of experience of Product Management experience
• Experience in financial services, technology or operations

Working at Capital One

Take ownership of your own potential:

Find your rhythm:

Benefits built for your life:

We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $134,400- $153,300. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]