Principal, Account Management

League; Toronto; Hybrid; CAD 160,000 - 190,000; Full time

Job summary

A leading healthcare technology firm is seeking a Principal for Account Management to enhance customer relationships and drive account growth. This role requires 8-10 years of experience in a digital health or tech environment, with a focus on strategic account management. The ideal candidate will possess strong client management and communication skills, and will partner with digital leaders to ensure success through innovative AI-driven solutions. This position offers a competitive salary range of $160,000 - $190,000 CAD and a mix of office and remote work opportunities.

Qualifications

• 8-10 years of experience in digital health, tech, or healthcare management consulting.
• Experience developing strategies and user-facing solutions for digital health applications.
• Experience negotiating service and software upsells or handling client renewals.

Responsibilities

• Act as the primary business lead and strategic relationship owner for platform customers.
• Drive strong customer health and account growth through upsells and cross-sells.
• Measure and ensure customers achieve desired business outcomes.

Skills

Strong client management skills

Strategic thinking

Commercial acumen

Communication skills

Job description

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

As a Principal, Account Management you are accountable for the overall customer health, growth, and value delivered to League’s customers, with a focus on our Canadian customers. Your core responsibilities include managing key customer relationships where you will partner closely with their digital leaders to understand core business needs and advise on how League’s platform will help them achieve success through modern and differentiated digital & AI experiences. You will work cross-functionally at League to deliver on those needs through upsells and customer management that drives commercial success and positive business outcomes. You will report to an AVP of Account Management and lead key customer relationships for League.

To be successful in this role, it will be vital to have strong client management and communication skills, strategic thinking skills to manage complex customer scenarios, and commercial acumen to identify and drive forward on growth opportunities and renewals within our customer relationships.

In this role, you will:

• Act as the primary business lead and strategic relationship owner from League for designated platform customers
• Drive strong customer health and account growth through upsells and cross-sells
• Lead account strategy and planning for platform customers
• Drive the definition of high-level business requirements for the product solution in collaboration with a cross-functional team at League.
• Measure and ensure customers achieve desired business outcomes and realize value through the solutions that League is delivering to them.
• Act as the voice of customer to internal teams
• Partner day-to-day with program management to drive customer health, including through assessing progress, driving key deliverables, supporting on-track and successful launches of new solutions and enhancements, and support the escalation and navigation of customer issues
• Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team.
• Lead other key strategic initiatives for League to drive overall growth
• Security-related responsibilities:
  • Compliance with Information Security Policies
  • Compliance with League’s secure coding practice
  • Responsibility and accountability for executing League's policies and procedures
  • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violation
• 8-10 years work experience, ideally in a digital health company, tech company serving healthcare organizations, healthcare management consulting or equivalent industry experience
• Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience negotiating service & software upsells, or handling client renewals
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
• Experience navigating and resolving complex customer challenges
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for Canada applicants only: $160,000 - $190,000 CAD

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [e-mail].

Our Application Process

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; next steps are:

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Work Location

We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in‑office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep‑work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.