Princess Rooms - Relief Support Worker (Casual)

RainCity Housing and Support Society; Vancouver; On-site; CAD 45,460 - 48,216; Full time

Benefits offered by this job

Indigenous leave benefits

Gender affirming care leave

Employee assistance program

Municipal Pension Plan

Employer-paid benefits

Physiotherapy coverage

Vision and dental care

Job summary

RainCity Housing is seeking a Relief Support Worker to assist homeless and at-risk individuals, using a strength-based approach and collaborating with a multidisciplinary team. The role includes daily living support, health and harm-reduction services, and coordination with external agencies.

The successful candidate will have a Diploma in community social services, two years of relevant experience, and current First Aid/CPR certification. A criminal record check is required by RainCity Housing.

Qualifications

• Diploma in community social services is required.
• Two years of recent related work experience in mental health, addictions, homelessness or social services.
• Current First Aid and CPR certification is required.

Responsibilities

• Provide supports to homeless/at-risk individuals using a strength-based model.
• Assist with assessment, goal setting and service plan development.
• Provide daily support including medication administration and crisis intervention.
• Collaborate with other staff and external service providers to advocate for access and rights.

Skills

Collaborative relations

Harm reduction

Client-centered planning

Crisis intervention

Communication skills

Education

Diploma in community social services

First Aid & CPR certification

Job description

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh in so-called Sunshine Coast.

About Us – A Home For Every Person

RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

Benefits

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/
• Employer-paid benefits for employees:
• Unlimited Physiotherapy and $1,000/year coverage for Massage
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropract, Group Life Benefit $50,000, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Position Summary

The Support Worker provides a range of supports, serving homeless/at risk individuals, many of whom are living with mental illness, substance use and/or HIV. Using a strength-based model, the Support Worker participates with tenants in the development and implementation of service plans, including assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily support including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.

Job Competition # cas2026.296

Closing Date: Midnight, August 26, 2026

Job: Relief Support Worker

Hourly Range: $33.49 – $35.31 (BCGEU, Grid 34)

Work Site: 215 Princess Ave

Start Date: As soon as possible

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Program Summary

Princess Rooms was RainCity Housing’s first minimal barrier housing program in Vancouver for people facing systemic and individual barriers to adequate housing and health, personal and financial security. Princess Rooms came to life to address the unique safety and support needs of people who struggle with mental health in our community. The program offers a flexible, non-judgemental environment and follows a harm-reduction/health promotion philosophy. For us, the term ‘Risk Reduction’ doesn’t only apply to drug use or safer sex. It can mean safer lives, creating safer spaces for people to live and thrive in.

Qualifications

• A Diploma in community social services,
• Two years of recent, related work experience; emphasis on mental health, addictions, homelessness and/or social services,
• Or an equivalent combination of education, training and experience,
• Current First Aid and CPR certification

Key Skills And Abilities

• Establish and maintain collaborative relationships
• Identify and work to increase people’s strengths
• Work with people using hope-inducing strategies
• Informally teach harm reduction, life skills
• Implement client-centred service plans
• Respond to problematic behaviour using an understanding of the behaviour's context and function
• Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals.
• Knowledge of mental health diagnoses, medications, treatment and support resources
• Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.
• Knowledge of diagnoses, treatment and support resources in the areas of substance use, physical health, HIV and Hepatitis C.
• Knowledge of the housing continuum, including supported housing systems and program models for special needs populations
• Demonstrates understanding of oppression and marginalization as related to chronically homeless individuals.
• Assists participants in maintaining a clean apartment, including encouraging independence and increasing skills, washing belongings and cleaning apartment, assisting with pest control, and liaising with home support, if applicable.
• Completes shift duty list, as per program requirements.

Diversity

RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived experience, and 2SLGBTQ+ identified people.

Inclusion and creating a safer space

We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity’s Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First nations, Métis, or Inuit.

All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada’s historical and on-going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission’s 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.

Inclusivity And Support For People With Differing Abilities

In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to [e-mail].

We are a Union

RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.