Prince George Data Center Engineer

Unisys; Victoria; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology services provider in Victoria is looking for an experienced professional to serve as a team leader and ensure high-quality client experiences. Candidates should have a high school diploma and preferably 7+ years of relevant experience, specializing in troubleshooting and client interaction. This role also involves providing technical training and improving operational effectiveness.

Qualifications

• 7+ years’ experience in relevant area required.
• Ability to monitor and improve system performance.

Responsibilities

• Serve as team or site leader, guiding technicians.
• Tackle client escalations and facilitate satisfaction.
• Provide technical training and support.

Skills

Team leadership

Client interaction

Troubleshooting

Technical training

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role :

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and / or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have :

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 7+ years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.