Primary Care Manager

Perth Family Health Team; Southwestern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community health organization in Ontario is seeking a Primary Care Manager to oversee the Primary Care clinic and coordinate a multidisciplinary team. The successful candidate will manage daily operations, ensure compliance with health standards, and lead quality improvement initiatives. Relevant experience in management within a primary care setting and a post-secondary health-related degree are required. This is an essential role that requires strong leadership and communication skills.

Qualifications

• Three to five years of management experience in an ambulatory primary care setting.
• Experience working with Electronic Medical Records (EMR) required.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Coordinate and supervise the Primary Care clinic and team.
• Manage clinic staff workflow and performance.
• Ensure alignment with health priorities and strategic plans.
• Build collaborations with health partners for service delivery.

Skills

Staff supervision

Program development

Quality improvement

Financial management

Project management

Policy development

Excellent communication skills

Education

Post-secondary degree in a health-related discipline

Master’s degree in health administration

Tools

Electronic Medical Records (EMR)

PS Suites

Job description

The Primary Care Manager (PCM) is responsible for the coordination and supervision of the Primary Care clinic and team. The Perth Family Health Team (PFHT) Primary Care Clinic team consists of Nurse Practitioners (NP), Registered Practical Nurses (RPN), Medical Office Administrators (MOA), and Family Health Organization (FHO) affiliated physicians.

The PCM is responsible for the day-to-day delivery of high-quality programs and services that respond to the needs of patients. The PCM collaborates closely with team members and internal and external health partners to deliver primary care services. In addition, the PCM is responsible for budget management and ongoing analysis and assessment of systems, structures, and measurable outcomes for programs and services.

Duties and Responsibilities

• In collaboration with the Executive Director and Allied Health Lead, the PCM ensure clinics, programs, and services align with the PFHT’s Strategic Plan, Lanark Leeds Grenville Ontario Health Team (LLG OHT) priorities, and Ontario Health (OH) mandates
• Collaborates with the FHO affiliated physicians and associate colleagues
• Collaborates with the NP lead and support staff to ensure effective functioning of daily operations including the unattached and speciality clinics
• Provides project leadership for the implementation of Primary Care initiatives
• Accountable for ensuring the Ontario Health deliverables and accountabilities for funding are being achieved
• Oversee the day-to-day functioning of the primary care clinic and manage clinic staff workflow
• Conduct all aspects of recruitment, supervision, and performance management of primary care team members
• Plan, implement, and monitor services that respond to patient and community needs
• Meet internal and external performance targets
• Develop, implement, and ensure adherence to primary care policies, protocols, and workflows
• Represents the Primary Care Team on the PFHT’s Policy and Procedure Committee and other committees as requested
• Coordinate and co-lead team planning/meetings/training/education
• Lead the identification, implementation, and evaluation of quality improvement initiatives within primary care
• Coordinates and oversee the primary care team’s student/resident placements
• Work with the Finance Manager to manage the clinical budget and assist in researching funding opportunities to support and build primary care services
• Prepare and present information and reports on primary care activities and initiatives
• Build and maintain effective partnerships and collaborative practices to enhance primary care service delivery
• Participate in external networks and partnerships
• Coordinate team case conferencing, incident debriefing, and impact analysis
• Respond to primary care complaints
• Act as one of a team of PFHT critical incident responders
• Identify and work to mitigate risks and operational challenges
• Participate in Board Meetings, when applicable
• Promote positive communications and collaborative practice to improve efficiencies within the Primary Care team
• Perform other duties as required

Education, Skills, and Experience

Education/Training/Certifications:

• Post-secondary degree in a health-related discipline
• Master’s degree in health administration or other relevant discipline an asset
• Current professional registration/licence as applicable

Experience:

• Three to five years of management experience in an ambulatory primary care setting, preferable in an FHT, Community Health Centre or other community-based health service organization
• Experience working with Electronic Medical Records (EMR)
• Experience working with PS Suites is an asset

Additional Skills and Attributes:

• Knowledge and experience in staff supervision, program development, implementation and monitoring, quality improvement, financial management, project management, and policy development
• Excellent English oral and written communication skills; proficiency in a second language is an asset

Note: This position is subject to a current Criminal Record Check and Vulnerable Sector Check (VSC)

Regular Contacts

• Patients and families
• Community Partners
• Affiliated FHO physicians and colleagues
• START DATE: 11/03/2025

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