Prescription Refill Coord - Pharmacy Refill Administration

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider located in Metro Vancouver is seeking a Prescription Refill Coordinator for a full-time position. This role involves managing prescription refill requests, providing clerical support, and assisting patients with insurance processes. Ideal candidates should have a high school diploma and at least three years of experience in a medical-related field, particularly with insurance. Strong computer skills, attention to detail, and excellent communication are essential. Competitive benefits package included.

Benefits

Comprehensive medical/dental/vision coverage

403b retirement plan

Paid time off

Life and disability insurance

Tuition reimbursement

Wellness benefits

Qualifications

• Preferred: High School Diploma or equivalent.
• Required: Minimum of 3 years experience in a healthcare or insurance setting.
• Preferred: Experience with Electronic Medical Records (EMR).

Responsibilities

• Receive and prepare routine prescription refill requests.
• Oversee data entry for prescription refill forms.
• Obtain insurance pre-authorizations for patients.
• Manage correspondence with patients and providers.
• Assist patients with applying for prescription assistance programs.

Skills

Proficient computer skills

Knowledge of patient records release

Attention to detail

Ability to manage multiple tasks

Basic office procedure knowledge

Ability to follow instructions

Sorting and filing skills

Teamwork abilities

Planning and prioritization

Strong communication skills

Customer service abilities

Education

High School Diploma or equivalent

Experience in insurance or medical field (3+ years)

Tools

Microsoft Office applications

Electronic Medical Records (EMR)

Job description

Description

PeaceHealth is seeking a Prescription Refill Coord - Pharmacy Refill Administration for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $17.40 – $26.10.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Responsible for receiving and preparing routine prescription refill requests for provider review. May also be responsible for management of prescription assistance program applications; working closely with team members to ensure optimum utilization and cost containment. Provides clerical support and assistance to staff.

Details of the Position:

• Receives faxed and Electronic Medical Record prescription refill requests. May include controlled and/or non-controlled medications. Researches and documents information required for the provider to make an informed decision to approve or deny the refill request.

• Oversees the data entry and completion of prescription refill forms/notifications. Ensures requests are entered within 72 business hours of receipt.

• May obtain insurance pre-authorization for patients and reauthorization of medication and additional treatment. Ensures insurance carrier documentation requirements are met and refill support documentation is filed in patient’s medical record.

• Efficiently manages correspondence with patients, physicians, specialists, insurance companies. Documents pertinent information on appropriate form and/or in medical record. May notify patients of overdue office visit and necessary screenings per refill protocol through written communication.

• May assist with identifying and assisting patients with applying for prescription assistance programs. Communicates with third party payers to assure coverage of patient care.

• Performs other duties as assigned.

What you bring:

• High School Diploma Preferred: Or equivalent

• Minimum of 3 years Required: Experience working with insurance in a medical related field, or other related experience and

• Preferred: Experience with EMR (Electronic Medical Record)

Skills

• Proficient computer skills including Microsoft Office applications as well as other applicable computer programs. (Required)

• Knowledge of appropriate release of patient records. (Required)

• Excellent attention to detail. (Required)

• Ability to manage a high volume of tasks in a fast-paced environment. (Required)

• Basic knowledge of office procedures. (Required)

• Ability to read, understand and follow oral/written instructions. (Required)

• Ability to sort and file materials correctly by alpha or numeric systems. (Required)

• Ability to establish and maintain effective working relationships in a team environment. (Required)

• Ability to plan and prioritize task (Required)

• Strong communication skills, both verbal and written. (Required)

• Ability to establish and maintain effective relationships with staff, providers, patients and families. (Required)

• Ability to provide excellent customer service (Required)

Working Conditions

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

• Predominantly operates in an office environment.

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Afflictive Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

REQNUMBER: 122528