Presales Support Specialist

Absorb Technology; Canada; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading software firm in Canada is seeking a Presales Support Specialist to engage with clients, answer technical questions, and provide customized LMS demonstrations. The ideal candidate will have a strong remote-first mindset and possess technical expertise alongside sales support experience. You'll play a vital role in transforming clients' needs into actionable solutions. Competitive benefits include flexible work arrangements and comprehensive health benefits.

Benefits

Comprehensive Health and Wellness Benefits

Flexible work arrangements

Career growth opportunities

Employee-driven DE&I programs

Qualifications

• Manage multiple priorities effectively in an Enterprise environment.
• Deliver technical demonstrations for potential clients.
• Respond to technical and functionality questionnaires.

Responsibilities

• Assist clients with their technical questions.
• Create and customize trial portals for clients.
• Troubleshoot issues encountered in the LMS.

Skills

Technical background

Sales support experience

Strong interpersonal communication

Problem-solving in Enterprise environments

Education

Post-secondary degree or certification

Tools

AbsorbLMS

Salesforce

SharePoint

Confluence

Zoom

Job description

"Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth opportunities here are unparalleled – both professionally and personally." - Jessica Devine, Solutions Engineer

About the role

We are looking for our next Presales Support Specialist, a master communicator with the ability to bring our clients’ unique learning needs alive in a test environment. Active listening and creativity are your superpowers and you’re known for delivering results, inspiring optimism and loving what you do!

You will be working with our Sales and Account Executives and taking the driver’s seat in assisting prospective clients to make their hopes and dreams come to fruition, putting their thoughts to paper and presenting a demo that suits their system needs. You will be able to assist clients with any technical questions they may have. Your eagerness, expertise, and interest will allow you to keep your prospects engaged and let you work with the Sales Executive to ensure that the prospect's journey is second to none.

• Attend and perform Technical Online Demonstrations for potential clients.
• Create and customize trial portals to help demonstrate the importance and use of the LMS.
• Build out use cases for prospects and solve any integration questions that they would have.
• Troubleshoot any issues that a prospect encounters in the LMS.
• Respond to technical questionnaires and/or functionality questionnaires.
• Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have.
• Attend on-site demos with Account and Sales Executives.

What you’ll bring

• Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment.
• Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients.
• Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders.
• Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions.

Additional preferred qualifications

• A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations.
• Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures.

Technologies we use

• AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom

Are you ready to become an Absorber?

What we offer

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]