Prepared Foods - Manager Deli

Sobeys; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

Sobeys in Toronto is seeking a Deli Manager to lead the deli department, ensuring exceptional customer service and adherence to food safety and SOPs. You will coach staff, manage the budget, labor costs, inventory, and product presentation while driving sales and margins.

We are looking for strong leadership, excellent communication, and a solid understanding of deli operations to foster an engaging and productive environment for employees and customers alike.

Qualifications

• Proven leadership skills with ability to coach and develop staff.
• Strong communication and customer service focus.
• Proficiency in Microsoft Office and basic reporting.
• Solid knowledge of department operations and product presentation.

Responsibilities

• Lead deli staff to deliver outstanding customer service.
• Manage budgets, labour costs, inventory, and merchandising.
• Ensure compliance with food safety and SOPs.
• Forecast sales and monitor margins to meet targets.
• Train and develop team members and foster engagement.

Skills

People leadership

Communication

Microsoft Office

Operations knowledge

Tools

Microsoft Office

Job description

Ready to start fresh?

The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

People Leadership

• Create a coaching and development culture for all employees, which embraces a passion for food
• Demonstrate outstanding leadership, while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Execute Winning Conditions as required

Policy/ Regulatory Adherence

• Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

Financial

• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Manage the department budget

Personal/ Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you bring to the table:

• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient in use of Microsoft office suite
• Full knowledge of total store operations and skills
• Ability to work independently in a fast-paced environment
• Above average communication skills (both oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite