Premium Services (Ticketing) Intern

MLSE; Toronto; On-site; CAD 35,000 - 43,000; Full time

Job summary

MLSE is seeking a student or recent graduate to support the delivery of championship fan service to Suite Holders during Scotiabank Arena events. You will assist with daily suite-related tasks, coordinate couriers, manage ticket receipts, and help ensure exceptional guest experiences.

The role requires strong communication, organization, and multitasking abilities, with weekday, evening, weekend, and holiday availability.

Qualifications

• Currently enrolled in a University or College degree/diploma in a sports, public relations, or communications-related field.
• Excellent communication, organizational, and interpersonal skills.
• Able to work independently with a high degree of accuracy and attention to detail.
• Ability to multitask and meet multiple deadlines.
• Ensure confidentiality when it comes to client, financial, and private information.
• Proficient with Microsoft Office products, including Excel, PowerPoint, and Word.
• Available for weekday shifts, evenings & weekends as required.
• Available for a variety of Suite holder events, including weekends and holidays.

Responsibilities

• Assist with the distribution of additional suite ticket receipts.
• Support daily sales activities such as prospecting and pipeline management.
• Manage daily activities, which include couriers and event suite details.
• Oversee Suite holder special requests, as well as the donation program, to ensure all donations are accurately logged and completed.
• Maintain the department storage room.
• Assist the Suite Rental team with service from POS to game-day arrival.
• Research and investigate best practices around the NBA & NHL.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other administrative or service functions as required.
• Support the team with researching, planning, and implementing organization-wide employee events, programs & initiatives.
• Provide communications support, including the creation of executive and non-executive level presentations and messaging.
• Update employee communication channels as needed to ensure clarity across MLSE on available tools and resources.
• Proactively identify ways to increase engagement in workplace initiatives and events.
• Assist in the coordination and administration of MLSE recognition programs, employee events, learning & development sessions, and recruitment fairs.
• Support research on employee experience to advise the development of future programs and initiatives.
• Provide administrative data entry support such as record keeping, maintenance of records and files, and other service functions as required.

Skills

Communication

Organizational

Interpersonal

Multitasking

Confidentiality

MS Office

Education

Pursuing degree in sports/public relations/communications

Tools

Excel

PowerPoint

Word

Microsoft Office

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for.

Job Description

As part of the MLSE premium services team, you will have the unique opportunity to support the delivery of championship fan service to Suite Holders during a variety of Scotiabank Arena events.

• Assist with the distribution of additional suite ticket receipts.
• Support daily sales activities such as prospecting and pipeline management.
• Manage daily activities, which include couriers and event suite details.
• Oversee Suite holder special requests, as well as the donation program, to ensure all donations are accurately logged and completed.
• Maintain the department storage room.
• Assist the Suite Rental team with service from POS to game-day arrival.
• Research and investigate best practices around the NBA & NHL.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other administrative or service functions as required.
• Support the team with researching, planning, and implementing organization-wide employee events, programs & initiatives.
• Provide communications support, including the creation of executive and non-executive level presentations and messaging.
• Update employee communication channels as needed to ensure clarity across MLSE on available tools and resources.
• Proactively identify ways to increase engagement in workplace initiatives and events.
• Assist in the coordination and administration of MLSE recognition programs, employee events, learning & development sessions, and recruitment fairs.
• Support research on employee experience to advise the development of future programs and initiatives.
• Provide administrative data entry support such as record keeping, maintenance of records and files, and other service functions as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the 'Message to the Hiring Manager' section.

• Currently enrolled in a University or College degree/diploma in a sports, public relations, or communications-related field.
• Excellent communication, organizational, and interpersonal skills.
• Able to work independently with a high degree of accuracy and attention to detail.
• Ability to multitask and meet multiple deadlines.
• Ensure confidentiality when it comes to client, financial, and private information.
• Proficient with Microsoft Office products, including Excel, PowerPoint, and Word.
• Available for weekday shifts, evenings & weekends as required.
• Available for a variety of Suite holder events, including weekends and holidays.

Job Posting Compensation Range/Rate:

$38,760

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