Premium Operations Manager

Origence; Canada; On-site; CAD 98,000 - 123,000; Full time

Job summary

A leading financial technology company in Canada is seeking a Premium Operations Manager to provide comprehensive technical support and training to clients. Ideal candidates should have a BA/BS degree, at least five years in the lending industry, and strong technical and customer service skills. The role offers a starting salary of $69,800 - $87,300 annually and various employee benefits, including PTO and 401k matching.

Benefits

Paid Time Off

401k (8% match)

College Tuition Benefits/ Tuition Reimbursement

Good Benefits options

Company Culture events

Qualifications

• Minimum of five years’ experience in a lending industry, automotive finance sales, or marketing environment.
• Experience working with Origence products, interfaces, and integrations preferred.
• Extensive knowledge of the marketplace, automotive industry, and indirect auto lending.

Responsibilities

• Lead complex technical support issues with clients.
• Provide live technical support to clients for related platforms.
• Ensure compliance with all CUDC policies and procedures.

Skills

Technical support

Customer service

Training abilities

Presentation skills

Organization

Education

BA/BS Degree or commensurate experience

CAPM certification preferred

Job description

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Premium Operations Manager will provide comprehensive technical and operational support to lenders enrolled in Premium Support Services. Additionally, deliver training to relevant staff on Origence products and services. Provide professional services for clients for Origence entire product suite as contracted.

What You’ll Be Doing

Business Planning

• Lead complex technical support issues with clients. Tasks include assessing the level of support needed to address issues, establishing timetables for resolution, setting client expectations, and providing follow-up support.
• Offer Origence-supported features and functionalities to enhance operational efficiencies and drive market growth.
• Collaborate with departments within the company to improve processes and provide cohesion with common goals of a superior client experience.
• Provide live technical support to clients for related platforms.

Execution

• Ensures compliance with all CUDC policies and procedures, representing the CUDC Brand and Image.
• Have a working knowledge of all internal systems such as project management, product/development, time tracking, and CRM.
• Completes required reports and process recommendations, while managing sales reporting systems to meet timelines.

Customer Service

• Ensures the accuracy and promptness of work from clients that have signed for.
• Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Provide management and other team members with the information and tools necessary to provide valuable consultative services to clients.

The Ideal Candidate

Education

• BA/BS Degree or commensurate experience.
• CAPM certification preferred.
• Demonstrate core competency of Origence systems/products.

Experience

• A minimum of five years’ experience in a lending industry, automotive finance sales, or marketing environment.
• Experience working with Origence products, interfaces, and integrations preferred.
• Experience with automated lending systems, decision engines, underwriting, credit scoring, and portfolio management.

Specialized Skills

• Extensive knowledge of the marketplace, automotive industry, and indirect auto lending.
• Excellent presentation skills with the ability to effectively present to large groups and/or executives.
• Ability to successfully train a group of people on technical products.
• Highly organized with the ability to prioritize and multi-task service requests.
• Ability to work independently with a high level of initiative.
• Excellent oral, written, and interpersonal skills.

Why you should apply

• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position in is $69800 - $87300 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.