Pre-Board Screening Officer - Bilingual (FR / EN)

Paladin Airport Security Services; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A security services company is seeking a Bilingual Pre-Board Screening Officer in Whitehorse, Canada. The role involves screening passengers and baggage at airport security checkpoints while providing exceptional customer service in both French and English. Successful candidates must have strong communication skills, a high school diploma, and be available for various shifts. A comprehensive benefits package and paid training are offered.

Benefits

Comprehensive benefits

Paid training

Uniform provided

Qualifications

• Minimum one year of customer service experience in a high-volume environment.
• Open availability for various shifts.
• Ability to comply with CATSA medical requirements.

Responsibilities

• Screen passengers and baggage at airport security checkpoints.
• Provide information to passengers in both French and English.
• Uphold regulations with vigilance and manage conflict.

Skills

Customer service skills

Bilingual communication (French and English)

Conflict management

Education

High school diploma or equivalent (GED)

Job description

Pre-Board Screening Officer - Bilingual (FR / EN)

What do Pre-Board Screening Officers - Bilingual (FR / EN) do?

You will be using your exceptional customer service skills to uphold the safety of passengers and create a positive travel experience by :

• Efficiently screening passengers and baggage through airport security checkpoints
• Communicate with passengers in both French and English
• Providing information professionally and with integrity
• Confirming valid boarding passes
• Scanning and testing baggage for prohibited items using X-ray machines, metal detectors and other technology, along with physical search techniques
• Protecting restricted areas
• Managing conflict
• Communicating clearly and effectively
• Upholding all regulations with vigilance

You will receive paid training at $28.68 / hour , increasing to $31.01 / hour after completing the training program and full certification. You’ll also receive comprehensive benefits and a great uniform!

What You Bring

• Excellent customer service skills, preferably in a high-volume environment for a minimum of one (1) year
• Strong English and French communication skills, both written and verbal
• Open availability to work any shift as required by the airport operations, including early mornings, late evenings, weekends, and statutory holidays
• Must be a Canadian citizen or a Permanent Resident
• Current resident of Whitehorse, or the surrounding area
• Ability to comply with the CATSA medical requirements
• High school diploma or equivalent (GED)

This role will be fully based at Erik Nielsen Whitehorse International Airport (YXY).

If you are successful in the application process, you will be required to apply for a Transport Security Clearance (TSC), which requires an extensive background check. Once obtained, you will be eligible to begin the Screening Officer Foundations (SOF) course, which much be successfully passed prior to beginning work as a Pre-Board Screening Officer.

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