Prairies Customer Experience Supervisor — Lead & Develop Team

Sani Marc Inc; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent service company in Canada is seeking a Customer Experience Supervisor for their Prairie region. This role involves overseeing the daily operations of customer experience teams, ensuring excellent service standards, and managing team training and performance. The ideal candidate will have at least 3 years of call center management experience and a passion for customer service, along with effective communication skills. The position offers competitive benefits and a supportive working environment.

Benefits

Group insurance coverage

Long Term Disability Insurance

Dental insurance

Medical and paramedical expenses insurance

Life insurance

Employee discount

Pension plan

Employee Assistance Program

Social activities

Travel insurance

Gifts of recognition of seniority

Talent referencing

Telemedicine

Employer's participatory RRSP

Mobile holidays

Possibility of advancement

Dynamic team

Qualifications

• At least 3 years of experience in managing a call center.
• Ability to communicate effectively and convey directives.
• Aptitude for sales and passion for customer service.

Responsibilities

• Ensure service standards are met within the team.
• Train and support team members in customer service skills.
• Manage scheduling and conduct employee evaluations.

Skills

Team management

Customer service skills

Effective communication

Sales aptitude

Problem-solving

Education

College diploma in a related field

Job description

A prominent service company in Canada is seeking a Customer Experience Supervisor for their Prairie region. This role involves overseeing the daily operations of customer experience teams, ensuring excellent service standards, and managing team training and performance. The ideal candidate will have at least 3 years of call center management experience and a passion for customer service, along with effective communication skills. The position offers competitive benefits and a supportive working environment.