Practice Manager, Multi-Site VCA Canada Animal Hospitals

Joffe Veterinary Medicine Professional Corporation; Toronto; On-site; CAD 90,000 - 95,000; Full time

Benefits offered by this job

RRSP employer match

Competitive compensation

Education & leadership opportunities

Paid time off

Career growth opportunities

Job summary

VCA Canada is seeking a Multi-Site Practice Manager to lead a network of veterinary hospitals in Toronto. You will oversee the primary hospital, Kew Beach Animal Hospital, and provide leadership across Beaches Animal Hospital and Downtown Animal Hospital.

Collaborate with Medical Directors, Regional Operations Director, and support offices to drive operations, financial performance, and an exceptional experience for associates, clients, and patients.

Qualifications

• 5+ years of progressive leadership in operations and people management.
• Proven ability to coach and develop high-performing teams.
• Strong financial acumen with budgeting and performance analytics.

Responsibilities

• Provide multi-site leadership and coach Hospital Managers to build teams, optimize operations, and hit business goals.
• Ensure hospitals are staffed and supported to deliver exceptional patient care and client service.
• Develop and manage budgets, analyze financial performance, and drive growth.
• Identify opportunities to improve efficiency and strengthen processes across locations.
• Collaborate with Medical Operations and Regional Leadership on initiatives and talent development.

Skills

Multi-site leadership

People management

Financial acumen

Communication skills

Independent work

Job description

Multi-Site Practice Manager

Location: Toronto, ON | Employment Type: Full Time | Compensation: $90,000 - $95,000 per year, based on experience | Bonus Eligible: Yes | RRSP Employer Match: Eligible to participate starting in your second year of employment | Position Type: Existing position | Reports To: Regional Operations Director

VCA Canada is welcoming a Multi-Site Practice Manager to provide strategic leadership and operational oversight across a network of veterinary hospitals in Toronto. In this role, you will lead the operations of your primary hospital, Kew Beach Animal Hospital, while providing leadership and oversight across additional locations, including Beaches Animal Hospital and Downtown Animal Hospital. Working closely with Medical Directors, Hospital Managers, the Regional Operations Director, and VCA Support Office teams, you will drive operational excellence, financial performance, team development, and an exceptional experience for our associates, clients, and patients across all locations.

Responsibilities

• Provide multi-site leadership and coach Hospital Managers to build high-performing teams, optimize operations, and achieve business goals.
• Ensure hospitals are appropriately staffed and supported to deliver exceptional patient care, client service, and associate engagement.
• Develop and manage budgets, analyze financial performance, and implement strategies that support sustainable growth and operational success.
• Identify opportunities to improve efficiency, strengthen processes, and enhance the overall hospital experience.
• Partner with VCA Medical Operations and Regional Leadership to implement strategic initiatives, training programs, and talent development opportunities, including VCA Academy, student rotations, internships, and tradeshows.
• Build strong relationships with associates, clients, educational institutions, industry partners, and VCA Support Office teams.
• Champion VCA Canada programs and community initiatives, including The Pet Pantry and Shelter & Rescue Program.
• Maintain a visible leadership presence through regular hospital visits, communication, and support of hospital teams.

Qualifications & Attributes

• 5+ years of progressive leadership experience in operations and people management, preferably in a multi-site environment.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong financial acumen with experience managing budgets, analyzing performance metrics, and driving results.
• Excellent communication, relationship building, and problem solving skills.
• Ability to work independently.
• Ability to manage competing priorities, and remain calm under pressure.
• Passion for people, animals, and delivering exceptional care.

What We Can Offer You

• RRSP Employer Match Program, 5% employer contribution
• Competitive compensation and benefits package
• Opportunities to give back through VCA Canada community initiatives
• A caring culture focused on wellness and appreciation
• Continuing education rewards and paid time off
• Annual leadership events and development opportunities
• Professional career growth opportunities

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighborhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognises employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.