Practice Lead - Family Support Services

ARC Programs Ltd.; Kelowna; On-site; CAD 89,000 - 94,000; Full time

Benefits offered by this job

Full benefits package including dental

RRSP or TFSA contributions

Accrued vacation and sick time 5.8%

Job summary

arc programs is hiring a Practice Lead of FCC Family Support Services to oversee the Family Support Counsellor team and drive service excellence at the Family Connection Centre in Kelowna.

You will supervise staff, contribute to organizational planning, and ensure high-quality, client-centred supports for families.

Qualifications

• MSW/MA degrees with substantial child and family practice experience.
• Supervisory and staff development experience in family services.
• Experience with multidisciplinary teams and case management.
• Knowledge of developmental delays and related supports.

Responsibilities

• Provide operational oversight for the FCC Family Support Services team.
• Deliver clinical supervision and support to staff for complex cases.
• Oversee client records and effective case management practices.
• Coordinate services in line with accreditation standards and QA procedures.
• Conduct annual performance appraisals and development plans.
• Offer after-hours staff consultation when required.
• Coordinate referrals, screenings, and intake for programs.
• Collaborate with contractors to enhance program services.
• Contribute to strategic planning as part of the Management Team.
• Complete administrative duties and program reports.

Skills

Staff supervision

Team leadership

Program oversight

Staff development

Interdisciplinary collaboration

Education

MSW

MA-Counselling

MA-Psychology

Master’s degree in a relevant discipline

BSW

BA-Psychology

BA-Child and Youth Care

Job description

Who We Are

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact!

We're Hiring!

We are accepting applications for a qualified and passionate individual to join our management team as a Practice Lead of our Family Support Services at the Family Connection Centre (FCC).

The Practice Lead of the FCC Family Support Services, is responsible for providing leadership and oversight to the Family Support Counsellor team, including supervision, performance management, and staff development. As a member of the arc programs management team, the Practice Lead would contribute to organizational planning, decision-making, and service excellence initiatives.

The Family Support Services team strengthens caregiver-child relationships and provides system navigation and comprehensive support to families whose children access the needs-based services at the Family Connection Centre.

Hours / Schedule

• Averaging 37.5 hours / week.
• Full-Time, permanent

Primarily Monday to Friday, may include hours provided on occasional Saturdays and fluctuate to accommodate the program’s schedule and the needs of the agency.

May be required to be on-call on a pre-planned intermittent basis, for emergencies and staff consultation during their working hours.

Responsibilities

Under the supervision of the Director of Services, the Practice Lead for the FCC Family Support Services provides operational oversight for the FCC Behaviour Services team, including:

• Plan, organize, control, and direct the provision of services for the FCC Family Support Services Team
• Provide clinical supervision and support to program staff to address the complex needs of the individuals and / or families served.
• Provide supervision and support to program staff in relation to developing and maintaining client records and effective case management practices.
• Plan, develop and coordinate services in compliance with relevant accreditation standards, and implement agency quality assurance procedures.
• Provide annual employee performance appraisals and cooperate with staff to develop performance objectives and professional development plans.
• Provide staff consultation, including after-hours support when required.
• Coordinate referral, screening, and intake procedures for assigned programs.
• Liaise and collaborate with contractors and collateral service providers to assist with service coordination, enhance program services and ensure best practices.
• Collaborate as a member of the Management Team to develop strategic plans; and assess and resolve operational issues as they arise.
• Complete administrative duties, including the range of required incident, quality assurance and program reports.

Preferred Education and Experience

• MSW
• MA-Counselling
• MA-Psychology
• A master’s degree in a relevant discipline
• BSW
• BA-Psychology
• BA-Child and Youth Care

The following education credentials may be considered with extensive (minimum 3-years) experience:

• BSW
• BA-Psychology
• BA-Child and Youth Care

Other Requirements

• Supervisory experience with similar services.
• Experience working in multi-disciplinary team.
• Experience with assessment of individuals with diverse needs and complex behaviours; and the development of individualized care plans to address their needs.
• Experience providing family support or coordinating services for families.
• Strong knowledge related to developmental delays and disabilities, ASD, FASD, and other Support Needs.

Candidates must possess a valid Driver's License and may be required to provide a sound personal vehicle for business use

Successful applicants will be subject to a screening process, including a criminal record search, to confirm suitability for the position.

Wage / Benefits

$8,000-$8,400 per month based on relevant experience and education.

Upon successful completion of a trial period, this position is eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP or TFSA contributions); as well as accrued vacation and sick time at 5.8% - above BC Employment Standards!

Why we’re an employer of choice

Like most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.

But we believe there’s more to our work culture that promotes high levels of employee satisfaction and retention...

We are inclusive.

We use an anti-oppressive lens to inform our work with folx of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio-economic status, religions, and other oppressions to enhance our approach to equality.

We are ever-evolving.

We recruit and retain highly skilled staff and support their development through training, education, research, best practices, and innovation.

We foster a culture of continuous learning, utilizing a two-eyed seeing approach - incorporating the strengths of western knowledge and Indigenous Knowledge: ways of knowing, doing and being - while engaging meaningfully with the provincial community social services sector, Indigenous communities, and agencies.

Discover more about our agency services and work culture at arcprograms.com.

If you feel a connection to our values and work, we’d love to hear from you!

We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.

We acknowledge that arc programs is situated in the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and the Secwepemc, Ktunaxa and Sinixt people in the West Kootenay region. We also acknowledge the Métis and Inuit peoples who reside on the various traditional territories across BC.