PR & Communications Expert - AI

mercor; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Job summary

Manulife is seeking a Senior Manager for Retirement & Wealth Communications in Canada. The role leads internal and external communications, aligning with Manulife Investment Management objectives and protecting the company image with media, advisors, and other audiences.

Reporting to the Head of Communications, North America & Europe, you will develop integrated plans, partner with global teams, manage channels, and measure impact to drive engagement and understanding across stakeholders.

Qualifications

• Bachelor's degree in marketing, communications, English, journalism or related field.
• 6-8+ years of experience in internal and external communications.

Responsibilities

• Drive comprehensive internal and external communications support for Manulife Retirement and Wealth to engage employees and the press.
• Develop and implement integrated communications plans and measure effectiveness.
• Build strategic partnerships with key segment and global business partners.
• Collaborate with segment and global communications colleagues to ensure messaging consistency.
• Oversee development and maintenance of internal communication channels; intranet, executive messages, newsletters, town halls.
• Monitor and measure the effectiveness of communications initiatives.

Skills

Internal communications

External communications

Strategic communications

Education

Bachelor's degree in marketing, communications, English, journalism or related field

Job description

Reporting to the Head of Communications, North America & Europe, Manulife Wealth and Asset Management, the Senior Manager for Retirement & Wealth, Canada. will be responsible for building, connecting, and driving the communications strategy to support the objectives, visibility, and overall goals of the business.

This role will be responsible for developing communications strategies that articulate the strategic objectives of this business to connect colleague to our overarching Manulife Investment Management objectives, and to protect and enhance our reputation with the media, advisors, and other audiences.

In the execution of your responsibilities, this position will be a member of Manulife WAM’s Global Communications team and will work closely with other members of the Manulife communications team, as well as Communications Global Practice Areas (media relations, events, thought leadership, issues management, content) to drive initiatives forward and ensure continuous improvement of our work.

Position Responsibilities

• Drive comprehensive internal and external communications support for Manulife Retirement and Wealth to effectively engage and inform employees and the press.
• Develop and implement integrated communications plans, bring them to life through encouraging programs and tactics, and consistently measure to ensure we’re hitting the mark.
• Build strategic partnerships with key segment and global business partners to capture and share relevant information that ensures colleagues are connected to our global mission, understand our strategy and the role they play in it, take pride in the products and services we offer, and are engaged in our award-winning culture.
• Collaborate with segment and global communications colleagues to ensure consistent messaging, positioning, and language.
• Oversee the development and maintenance of internal communication channels, such as intranet, executive messages & newsletters, and town hall meetings.
• Monitor and measure the effectiveness of communication initiatives and adjust strategies as needed to drive engagement and understanding.

Required Qualifications

• Bachelor's degree in marketing, communications, English, journalism or related field.
• 6-8+ years of experience in internal and external communications.

Preferred Qualifications

• Previous experience working for an organization focused on wealth and asset management.
• Deep capital markets and investing acumen, with a pulse on the issues and trends affecting the end investor.
• Knowledge and understanding of private markets investment vehicles.
• Significant experience across multiple communications disciplines (e.g. strategy communication, transformation messaging, engagement, people, culture and brand, issues management, social media, and storytelling).
• Proven relationships in financial media, business, and personal finance across trade and top-tier outlets.
• Experience with thought leadership initiatives, large- and small-scale event management.
• Experience working with a shared services team considered an asset.
• Ability to balance multiple projects and priorities within reasonable timelines.
• A proven track record of strong execution.
• Strong attention to detail.
• Innovative, creative, proactive self-starter with a keen sense of urgency and initiative.
• Ability to work both independently and as part of a globally integrated and aligned team of communicators.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .