Post Office Manager, Hourly Full Time Day

Shoppers Drug Mart Inc.; North Vancouver; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. in North Vancouver is seeking a Full-Time Post Office Clerk to organize and deliver full-service retail postal services to customers, maximize department revenue and customer satisfaction.

The role requires strong planning, cash handling experience, exceptional customer service, and the ability to train staff while maintaining store standards and loss-prevention measures.

Qualifications

• Planning, judgement and decision making; act on customer requests with right questions.
• Independent thinking when dealing with issues related to customer requests.
• Judgment and decisions based on right questions and solutions.
• Ability to act on tasks and goals outlined by management.
• Experience with retail and cash handling.
• Superior interpersonal skills.
• Strong time management and communication skills.
• Effective organization and planning.
• Commitment to exceptional customer service.

Responsibilities

• Leads by example and ensures Post Office staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring.
• Ensures Post Office cashiers comply with Store Standards.
• Trains employees in job functions and coaches.
• Assists with performance reviews of Post Office cashier staff with FSM.
• Ensure exceptional customer service beyond expectation.
• Ensure employees present proper image per Uniform Policy.
• Maintain loss prevention procedures and compliance.
• Oversee parcel checks and related procedures.

Skills

Planning, Judgement & Decision Making

Independent thinking

Questioning to resolve customer issues

Task & goal-driven

Retail and cash handling experience

Interpersonal skills

Time management

Verbal and written communication

Organization and planning

Customer service excellence

Job description

Location

879 Marine Drive, Unit 110, North Vancouver, British Columbia, V7P 1R7

Hiring Range / Échelle Salariale à L’embauche

$18.80 - $21.40 / 18,80$ - 21,40$ (per hour / de l’heure)

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Summary

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Duties & Responsibilities

• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

Customer Service

• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy

Loss Prevention

• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

Experience

• Experience with retail and cash handling
• Superior interpersonal skills
• Efficient time management abilityStrong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service

Working Conditions

• Ability to work flexible shifts which may include nights and weekends
• J2WRTL
• J2WFSM

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

#EN #FS #SDMR #BC