Post-Crisis Support Worker - Alternate Neighbourhood Crisis Response (ANCHOR)

Centretown Community Health Centre; Ottawa; On-site; CAD 66,000 - 81,000; Full time

Job summary

A community health organization in Ottawa is seeking a Post-Crisis Support Worker to provide support following mental health crises. The successful applicant will connect clients with resources and support systems, emphasizing trauma-informed approaches. A Master's in Social Work and at least three years of relevant experience are required. This full-time position comes with a competitive salary and excellent benefits, including a pension plan.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Excellent benefits package

Qualifications

• Master's degree or equivalent experience in Social Work required.
• Three years of experience in counseling or case management.
• Knowledge of mental health, trauma, and addiction important.

Responsibilities

• Support clients in the aftermath of a mental health crisis.
• Conduct short-term supportive counseling.
• Advocate and refer clients to community resources.

Skills

Counseling

Case management

Crisis intervention

Strong communication skills

Knowledge of mental health and addictions

Sensitivity to psychosocial needs

Education

Master's degree in Social Work

Job description

Post-Crisis Support Worker - Alternate Neighbourhood Crisis Response (ANCHOR)

Full-Time position

Pay Scale

$66,410 - $80,013 annually

Pension and Benefits

Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP) based on the position

Application Deadline

December 13, 2025 at 4:59:00 a.m.

About the Role

Location of work: Centretown Community Health Centre / Somerset West CHC and surrounding catchment areas.

The ANCHOR Team is an innovative pilot project that will provide a community-based, non-police response and follow-up for individuals experiencing crises in the Centertown and Somerset West catchment areas. The project is a collaborative initiative. Partners include Centre town and Somerset West Community Health Centre (SWCHC), the City of Ottawa, the Ottawa Guiding Council on Mental Health and Addictions, Community Navigation of Eastern Ontario (CNEO) and other community stakeholders.

Reporting to the Manager, ANCHOR Team, and the Post-Crisis Support Worker (PCSW) works with clients referred by ANCHOR Crisis Response Workers to support them to further stabilize and connect with internal and community resources in the immediate aftermath of a mental health or substance use crisis. The incumbent does this through assessment, short term supportive counselling, advocacy, information gathering, referrals and guides individuals in navigating systems. The PCSW role is designed to work with clients for up to 90 days after crisis intervention.

The PCSW is based out of Centretown CHC but will conduct activities primarily in the community.

The PCSW will work with a wide range of stakeholders to enhance community engagement and networks to better support clients to navigate health and social care systems in the community.

Requirements

• Master's degree in Social Work, or equivalent combination of training, professional and lived experience.
• Minimum of three (3) years’ experience in counselling, case management and/ or post-crisis support.
• Solid knowledge of mental health, trauma, substance use, addictions and harm reduction.
• High sensitivity to psychosocial, social, mental health and health needs of clients.
• Extensive knowledge of health and social services system/resources in Ottawa.
• Training and education in trauma-informed approaches.
• Strong documentation skills, proficient with technology including desktop and mobile platforms.
• Crisis intervention and de‑escalation skills.
• Experience with a wide range of groups with high sensitivity to equity issues.
• Excellent written and verbal communication skills.
• Ability to flex schedule when required to respond to needs of a 24/7 program.
• Ability to work well independently and as part of a multi‑disciplinary team.
• Driver’s License (G class) required to operate motor vehicle.
• Identifying as a member of Black, Indigenous or racialized communities. Please clearly self‑identify on application.
• Priority given to people with lived and living experience of substance use, mental health, homelessness. Please clearly self‑identify on application.
• Eligibility for registration with relevant professional college or governing body strongly preferred.
• French; written and spoken strong asset.
• Languages other than English or French commonly spoken in program area, e.g. Arabic, Somali, Mandarin, Cantonese, Swahili, Spanish.
• English; written and spoken.

Start Date

As soon as possible

How to “Express an Interest” for this Opportunity:

Submit your letter of interest along with your resume on or before December 12, 2025 by 11:59pm to [e-mail].

Please note the following:

• The subject line of your email should read “Post-Crisis Support Worker – ANCHOR”.
• The file name for your resume should read: (last name)_(first name)_Resume.
• The file name for your cover letter should read: (last name)_(first name)_Cover Letter.

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.