Portfolio Resource Coordinator - Full Time - Sarnia (Operations)

Paladin Security; Sarnia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security services provider in Sarnia is looking for a Resource Coordinator responsible for strategic scheduling and resource management. The ideal candidate will have strong leadership and communication skills, experience in scheduling, and proficiency in computer software. This full-time position offers benefits including training opportunities and a competitive package.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Promotion from within

Additional perks

Qualifications

• Proven ability to build and maintain strong working relationships.
• Strategic thinking and ability to meet strict deadlines.
• Legally authorized to work in Canada.

Responsibilities

• Identify open shifts and work to ensure complete schedules.
• Fill cancellations and openings in the daily schedule.
• Ensure billing accuracy and compliance weekly.

Skills

Strong leadership, organization and facilitation skills

Excellent communication skills both written and verbal

Strong customer service and multi-tasking skills

Creativity and innovation

Proficiency in Computer Usage

Experience in scheduling or administration

Education

College/University Education

Tools

Paladin’s Enterprise software

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Internal Posting Date: October 16th, 2025

Internal Closing Date: October 22nd, 2025

External Closing Date: November 7th, 2025

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Sarnia Branch. This position will work closely with Paladin’s CSM to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Responsibilities

• Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
• Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
• Fill cancellations and openings in the daily schedule
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
• Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
• Take on a large role in Paladin’s deployment process
• Ensure billing accuracy and compliance on a weekly basis
• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll
• Ensuring all staff remain compliant with required certifications and standards
• Providing support to the portfolio during the absence of the designated Client Service Manager
• Available to support the Client Service Manager on-call for any client emergencies or employee-related matters

Qualifications

• Proven ability to build and maintain strong working relationships both internally and externally
• Strong leadership, organization and facilitation skills
• Strategic thinking
• Excellent communication skills both written and verbal
• Strong customer service and multi-tasking skills
• Creative ability to foster new and innovative ways to perform and succeed
• Ability to meet strict deadlines and flexibility in time allocation
• Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
• Experience in scheduling, administration or security supervision would be considered an asset
• Be willing to work flexible hours
• Legally authorized to work in Canada

Benefits

• Opportunities for training and professional development
• Competitive salary and benefits package
• Promotion from Within
• Additional perks!

Education Requirements

College/University Education

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position Office Hours 8:00am - 4:00pm.

Relocation is not provided and travel is required occasionally

Number of Openings for this position: 1