Pool Ambassador

North Vancouver Recreation & Culture; North Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A local recreation organization in North Vancouver seeks a customer service-oriented individual to assist with pool staff tasks and enhance patron experiences. This auxiliary role requires excellent communication skills, teamwork, and conflict resolution abilities. Competitive pay of $22.44 - $26.18 per hour plus vacation pay is offered.

Qualifications

• Ability to model NVRC’s values in communications with the public.
• Works well in a team, ensuring the safety and enjoyment of public and staff.
• Ability to use conflict resolution skills to de-escalate situations.

Responsibilities

• Support pool staff by providing good customer service to patrons.
• Listen to customer feedback and direct them to appropriate staff.
• Provide brief orientations to the pool area for new patrons.

Skills

Customer service

Conflict resolution

Teamwork

Job description

We offer a wide range of recreation and cultural

programs and services to residents of all ages and abilities. We are looking for a positive, enthusiastic, and friendly individual to deliver memorable experiences to our customers.

WHY WORK FOR US?

You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees, offering a competitive salary and a great working environment. GREAT CUSTOMER SERVICE

You will be delivering excellent customer service, which involves supporting pool staff with a variety of routine tasks to assist patrons accessing North Vancouver Recreation & Culture (NVRC) Aquatic services. You are reliable, responsive to customer needs, and excellent at building relationships.

DUTIES :

• Support pool staff by providing good customer service, with a focus on public education of the rules in a pool environment.
• Listen to customer feedback and provide explanations in the moment, or direct customer to appropriate staff.
• Provide brief orientations to the pool area for patrons new to the facility
• Provide assistance with lockers, wristband checks, and other small tasks that support customer experience.
• Calmly and diplomatically navigate customer complaints and requests for information / support
• Respond to facility emergencies, taking direction from supervisor on-duty

QUALIFICATIONS AND REQUIREMENTS :

• Ability to model NVRC’s values in communications with the public
• Ability to learn about NVRC Aquatics and share information
• Works well in a team, with the goal of ensuring the safety and enjoyment of public and staff
• Comfortable addressing public behaviour that does not meet NVRC’s code of conduct
• Ability to use conflict resolution skills to de-escalate situations

All employees will be available to work at any North Vancouver Recreation & Culture location and are required to submit a Police Information Check as a condition of employment. The pay for this auxiliary position ranges between $22.44 - $26.18 per hour, based on education and experience, plus 12% vacation pay. This is an auxiliary position which may involve shift work including days, evenings and weekends. Apply online to job portal at : https : / / nvrc.peopleadmin.ca / postings / 2754 10 / 16 / 2025 We thank you for your interest in employment with the North Vancouver Recreation and Culture and advise that only those selected for an interview will be contacted.