Police Victim Services Assistant

City of Red Deer; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government is seeking a Victim Services Assistant in Red Deer, Alberta. The role involves providing reception, administrative, and operational support for the RCMP. Preferred candidates will have relevant administrative qualifications, experience in a policing environment, and the ability to handle sensitive information. The position offers an hourly wage of $34.93 to $36.77, with standard hours of 75 biweekly.

Qualifications

• 2 years of direct experience in a policing environment related to Victim Services.
• 2 years of experience as an Administrative Professional in an office setting.
• Ability to maintain RCMP security clearance throughout employment.

Responsibilities

• Provide reception and operational support to the RCMP.
• Maintain all records and files pertaining to Victim Services.
• Act as the first point of contact for inquiries from stakeholders.

Skills

Strong written and verbal communication

Microsoft Office Suite proficiency

Ability to pass RCMP security clearance

Typing speed of 55 wpm

Education

1yr Certificate in Administrative Professional program

Grade 12 diploma

Tools

Adobe Acrobat

Job description

The Opportunity

The Victim Services Assistant provides reception, administrative and operational support to the RCMP daily through the use of all relevant police databases, computer related software and communication devices. Acting as first point of contact for Victim Services, this role is responsible to answer inquiries from both internal and external stakeholders over the phone, electronically and in person both on a routine and crisis basis. In addition, it is responsible to maintain all records and files pertaining to Victim Services including but not limited to providing daily direction to volunteer advocates, processing Victim Impact Statements, Restitution requests for the court clerk, preparation of month end returns for the government, administrative office tasks, manages inventory control and attends events when directed.

Qualifications

As our preferred candidate, you will have :

• Completed 1yr Certificate in an Administrative Professional program from a recognized post-secondary institution as well as Grade 12
• 2 years of direct experience in a policing environment, specific to Victim Services
• 2 years of experience as an Administrative Professional in an office setting.
• 1 year of experience working with Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat.
• Strong written and verbal communication in the preparation of documents and the maintenance of records combined with a strong understanding of the law as it relates to Victim Services.
• Ability to pass RCMP security clearance prior to receiving an offer of employment
• Must maintain RCMP security clearance throughout employment
• Ability to type 55 wpm accurately

Must be able to satisfactorily complete tested courses in:

• RCMP PROS User Course
• RCMP CPIC Maintenance Course
• Justice and Solicitor General online E-Learning
• Victim Advocate Core Training
• RCMP Records Information Manager Course

Must be able to satisfactorily complete required on the job training

• Must be able to work shift work

Affiliation

Canadian Union of Public Employees, Local 417

Remuneration

$34.93 to $36.77 per hour.

Hours of Work

75 hours biweekly, Monday to Friday. Some evening and weekend work may be required.

Additional Information

Must successfully pass a stringent RCMP Security Clearance before commencing employment. If you currently have the required clearance, please indicate it clearly in your resume.

We thank you for your application.

Only those selected for an interview will be contacted.